Orders getting cancelled after customer has completed payment

  • johnjohnsen

    (@johnjohnsen)


    11 months ago

    After updating too new version..

    After customers completed payment , then they are cancelled in woocomemrce. But they are still active in paymin-admin . Regarding payment of card and vipps.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author The Generation

    (@thegeneration)

    Hi,

    Is the Checkout ID the same in Svea PaymentAdmin as in WooCommerce?

    If there is a missmatch in the Id’s that would result in a completed order getting canceled via a push from Svea.

    Are you using the latest version of Svea Checkout for WooCommerce?

    Best regards

    Thread Starter johnjohnsen

    (@johnjohnsen)

    The order gets cancel in woocommerce but is open I payment admin.

    This startet happening yesterday after updating too version 2.7

    I have now rolledback too version 2.6.5

    This is example on one of the orders that got cancelled in woocomemrce.

    Order info woocomemrce

    OrdreinformasjonOrdre-ID:55601Ordrenummer:55601Sveas ordrenr.:63968141-old

    Betalingsvalideringer:2

    Betalingsm?te:

    Valuta:NOK

    Ordre fullf?rt:Nei

    Ordre fullf?rt (formatert):

    SVEA PAYMIN ADMIN

    ?versikt55601-1

    ?ppen

    Uppdragsgivare:

    GULVMAX.NO (3424)

    locale icon

    Systemstatus:

    AUTHORIZED : SUCCESS

    Transaction ID:

    44816582

    – Checkout order-id:

    63968141

    Plugin Author The Generation

    (@thegeneration)

    Hi,

    We’ve noticed that a few stores have some issues with the version 2.7.0 and we’ve released a new version 2.7.1 which we recommend upgrading to. If the problem persist then we recommend temporary downgrading to 2.6.5.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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