Orders getting deleted after plugin update

Hi @jasmeetsingh –
Please see similar support topic: https://www.ads-software.com/support/topic/orders-getting-deleted-after-plugin-update/

This is not likely related to an update to the Klarna Checkout Woo plugin.

The link you shared is of my query itself. Can you share the link where similar thing is solved.. Thanks

Hi @jasmeetsingh

We dont do anything in our plugin that could cause orders to be cleaned like this. This seems like it would be the GDPR settings that WooCommerce added a while back that lets merchants clean orders after x amount of time of personal data.

You can see the order note that is added here in the woocommerce code:
https://github.com/woocommerce/woocommerce/blob/d0491072e8a7d0a4535db0ec2bae4a6d43ff64fd/includes/class-wc-privacy-erasers.php#L339

So the function WC_Privacy_Erasers::remove_order_personal_data() seems to have ben run. This function or anything like this is not in our plugin.

I would suggest looking at those settings. Sadly i belive those settings clear the database aswell, so unless you have a backup of it, i dont know if you can restore this.

I belive the URL that Klarna wanted to share with you was this one: https://www.ads-software.com/support/topic/old-orders-info-deleted/

Dashboard>>Woocommerce>>settings>>Account & Privacy>>Personal data retention

There we have to delete the expiry time.. thats weird that it was 1 month by default.. I hops thats the issue why things were getting deleted.. But very bad from (maybe woocommerce default) I dont know which plugin side.. that its 1 month by default.

Anyways thanks for keeping up with me and providing me the direction to solve it.. ?? Much appreciated.

No problem at all! Hopefully it gets sorted out and that the plugin is working fine for you.