Some orders timing out

I looked this issue up and what I found so far but didn’t end up helping much:

• This topic here in this forum. This is very close to my issue here, so it’s obviously pretty known. The answer was to follow a link that now directs to the first line support of Mollie itself who keep deflecting the question.
• Also this issue is partially the same thing that is addressed in the FAQ of the main plugin page of this plugin. See: The order status is not getting updated after successfully completing the payment. The idea here is also check logs. But also to see if Mollie reports back. It does most of the time so the issue isn’t that every payment gets blocked this way. Also it tells you to email [email protected] which is back to square one.

On to the question then

It seems that orders are getting stuck due to a timeout. When I look in the WooCommerce order notes, I often see the same thing recurring, namely:

“Unpaid order canceled – time limit reached. Order status changed from Pending Payment to Canceled.” and end-users also often report that the ‘payment gets stuck’

Both the Mollie for WooCommerce plugin and WooCommerce Mailchimp seem to create a log file based on the same issue.

Here is an example:

This is from log file #56627 of mollie-payments-for-woocommerce-2024-01-25-36f081e1dcc358f7538d304a8d481814.log)

2024-01-25T00:05:00+00:00 DEBUG Mollie\\WooCommerce\\Payment\\PaymentModule::cancelOrderAtMollie - 56627 - Try to process canceled order at Mollie.
2024-01-25T00:05:01+00:00 DEBUG Mollie\\WooCommerce\\Payment\\PaymentModule::cancelOrderAtMollie - 56627 - Order canceled in WooCommerce, also canceled at Mollie.
2024-01-25T00:05:04+00:00 DEBUG mollie_wc_gateway_bancontact: Mollie payment object ord_1.y2uw3n (live) webhook call for order 56627.
2024-01-25T00:05:04+00:00 DEBUG Mollie\\WooCommerce\\Payment\\MollieOrderService::orderNeedsPayment mollie_wc_gateway_bancontact: Order 56627 orderNeedsPayment check: yes, order not previously processed by Mollie gateway.
2024-01-25T00:05:04+00:00 DEBUG Mollie\\WooCommerce\\Payment\\MollieOrder::onWebhookCanceled called for order 56627

This is what is in the log file generated by mailchimp-woocommerce #56627 on 01.25.2024 and created by the plugin “Mollie Payments for WooCommerce” (file name is mollie-payments-for-woocommerce-2024-01-25-36f081e1dcc358f7538d304a8d481814.log )

2024-01-25T00:05:00+00:00 NOTICE handleOrderUpdate :: order_status
2024-01-25T00:05:00+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Order starts in 90 seconds :: obj_id 56627
2024-01-25T00:05:01+00:00 NOTICE debug :: Order ID 56627 was pending and is now canceled :: Array
(
[new_order] =>
[tracking] =>
)

Happy to send log files upon request.

• This topic was modified 9 months, 3 weeks ago by Gizant.
• This topic was modified 9 months, 3 weeks ago by Gizant.