• Resolved clemendog

    (@clemendog)


    Hi All, when credit card orders are successful, they go straight to completed in woocommerce. I would like for it to go into processing so that when the order ships i can then mark it as completed. Any idea why this is happening or how i can change it? Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi there,

    > when credit card orders are successful, they go straight to completed in woocommerce. I would like for it to go into processing so that when the order ships i can then mark it as completed.

    Are those products Virtual and Downloadable?

    Here is an article you can read to learn more about order statuses:

    https://docs.woocommerce.com/document/managing-orders/#section-1

    In addition, do you also have something like:
    https://docs.woocommerce.com/document/automatically-complete-orders/

    I hope this points you in the right direction.

    Thread Starter clemendog

    (@clemendog)

    Hi, No they are not virtual or downloadable.

    I have tried the code above so that it changes it to processing after an order. But what happens is the ‘completed’ email is sent to the customer as it is first marked as completed immediately after successful payment and then i guess the code updates it to processing.

    Very frustrating, not sure why it marks all successful orders straight to complete.

    Thread Starter clemendog

    (@clemendog)

    Figured it out, turns out it was in the payment gateway complete method causing it to go straight to completed. Thanks for the help ??

    Hi there,

    Glad to hear this ??.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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