• Resolved basvweb

    (@basvweb)


    Hi,

    When you go to WooCommerce > Home in the dashboard and you look at the new orders. These orders have the wrong customer name..

    For example you click on #S1574 – Dana then you go to the correct order #S1574 but that order is not from Dana but from someone else..

    How do I fix this?

    https://ibb.co/K5XG8VG

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Can you go to WooCommerce > Status > Tools and clear Analytics cache to see if that helps?


    Link to image: https://snipboard.io/HYMn5v.jpg

    Thread Starter basvweb

    (@basvweb)

    Hi @maykato

    Thank you for the tip! Still the problem occurs tho..

    @basvweb

    For better assistance, please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

    System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thread Starter basvweb

    (@basvweb)

    @oaoyadeyi @maykato

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ubiqbio.com
    Site address (URL): https://ubiqbio.com
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    Language: en_US
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    Exchange Rates: 
    Exchange rates updates: twicedaily
    Exchange rates server: ecb
    Free Currency Converter API Key: not set
    CoinMarketCap API Key: 
    Exchange rates offset: 0
    #2 EUR/USD (United States (US) dollar): 1.10510000
    alg_currency_switcher_exchange_rate_server_EUR_USD: default
    alg_currency_switcher_exchange_rate_offset_type_EUR_USD: default
    percent: 0
    Currency Countries (by IP): 
    Currency Countries (by IP): 
    Enter countries as comma separated text: 
    Override country: 
    #1 [EUR] Euro: Array
    (
        [0] => 
    )
    #2 [USD] United States (US) dollar: Array
    (
        [0] => 
    )
    Currency Languages (Locales): 
    Currency Languages (Locales): 
    Enter locales as comma separated text: 
    Always use locale to assign currency: 
    #1 [EUR] Euro: Array
    (
        [0] => 
    )
    #2 [USD] United States (US) dollar: Array
    (
        [0] => 
    )
    Price Formats: 
    #0 [EUR] Euro: left
    Additional currency code position (optional): 
    Thousand separator: ,
    Decimal separator: .
    Number of decimals: 2
    Currency Symbol: 
    #1 [EUR] Euro: 
    Additional currency code position (optional): 
    Thousand separator: 
    Decimal separator: 
    Number of decimals: 
    Currency Symbol: 
    #2 [USD] United States (US) dollar: 
    Additional currency code position (optional): 
    Thousand separator: 
    Decimal separator: 
    Number of decimals: 
    Currency Symbol: 
    Flags: 
    #0 [EUR] Euro: 
    #2 [USD] United States (US) dollar: 
    Price conversion method: 
    Fix mini cart: 
    Disable on URI: 
    Additional price filters: 
    Price filters to remove: 
    Session save path: 
    
    ### Action Scheduler ###
    
    Complete: 703
    Oldest: 2022-02-16 14:12:50 +0100
    Newest: 2022-03-18 10:44:23 +0100
    
    Pending: 4
    Oldest: 2022-03-18 13:15:17 +0100
    Newest: 2022-03-19 06:23:17 +0100
    
    ### Status report information ###
    
    Generated at: 2022-03-18 10:56:48 +01:00
    

    Hello,

    Did you find any errors under WooCommerce > System Status > Logs?

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    You can clear the site cache, temporarily switch your theme to Storefront
    Disable all plugins except WooCommerce, then you can reactivate them one by one until the cause of the issue is found.

    You can find a more detailed explanation on how to do a conflict test here.

    Let us know how it goes.

    Hi @basvweb

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)
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