Orders marked Failed after Completed due to error on updating PaymentIntent

  • Resolved aid45

    (@aid45)


    10 months, 4 weeks ago

    There are multiple orders that are being shown as failed even though we received payment.

    ——-

    Stripe Acivity Logs for orders show the orders succeeded:

    -The payment pi_xx for $60.00 CAD has succeeded

    Then it shows multiple 400 error messages:

    – 400?ERRA request to update a PaymentIntent
    – “message”: “This PaymentIntent’s payment_method could not be updated because it has a status of succeeded. You may only update the payment_method of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation, requires_action.”

    “type”: “invalid_request_error”

    —–

    Woo Commerce Order notes show

    • Sorry, we are unable to process your payment at this time. Please retry later.April 14, 2024 at 1:58 pm
    • Order status changed from Processing to Failed.April 14, 2024 at 1:57 pm
    • Sorry, we are unable to process your payment at this time. Please retry later.April 14, 2024 at 1:57 pm
    • Stripe charge complete (Charge ID: ch_xx)April 14, 2024 at 1:57 pm?
    • Order status changed from Pending payment to Processing.April 14, 2024 at 1:57 pm
    • Stripe payment intent created (Payment Intent ID: pi_xx)April 14, 2024 at 1:57 pm

    —–

    Please help us fix this

    Its the same problem this person outlines in August :
    <a href=”https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2686 “>https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2686

    Has there been a fix for this?

    The fix should be:

    Either the plugin should not attempt to update the payment_method, or, at the least, a 400 error received due to failure to update the PaymentIntent shouldn’t cause a successfully paid for order to be marked failed.

Viewing 1 replies (of 1 total)

  • ?? hey @aid45

    Thanks for reaching out about this. Let’s troubleshoot it together!

    To clarify, is this about subscription products, as reported on GitHub issue #2686, linked above, or otherwise?

    Could you make sure logging is enabled, as detailed here, and send us a copy of the logs?

    Moreover, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

    Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

    We await your response to better assist you.

Viewing 1 replies (of 1 total)
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