Orders not coming through with service type or time

In settings, go to “Email” then new order notifications.
You then can add these tags into the blank field to receive notifications.

{delivery_date} – Selected delivery date by customer
{fooditem_list} – A list of fooditem purchased
{name} – The buyer’s first name
{fullname} – The buyer’s full name, first and last
{username} – The buyer’s user name on the site, if they registered an account
{user_email} – The buyer’s email address
{billing_address} – The buyer’s billing address
{date} – The date of the purchase
{subtotal} – The price of the purchase before taxes
{tax} – The taxed amount of the purchase
{price} – The total price of the purchase
{phone} – Customer’s phone number
{service_type} – Service Type
{service_time} – Service Time
{order_note} – Order note
{payment_id} – The unique Order ID number for this purchase
{receipt_id} – The unique ID number for this purchase receipt
{delivery_address} – Delivery address
{payment_method} – The method of payment used for this purchase
{sitename} – Your site name
{receipt_link} – Adds a link so users can view their receipt directly on your website if they are unable to view it in the browser correctly.
{discount_codes} – Adds a list of any discount codes applied to this purchase
{order_id} – The order# for this order
{tips} – Tips for the order

Hello @petercarlill ,

Can you confirm that {service_time} is working fine for you or not?

No, this is not the problem I’m afraid – I had those tags in the email.

Orders are appearing with no service type tag in the admin column, no service type or time shown in the section at the top of the edit order page in the dashboard, and the area where the tags should be in the email is coming out blank.

Here are some screenshots to show the issue:

https://www.vivacubaleeds.co.uk/wp-content/uploads/2020/05/Screenshot_20200523-083245.png

https://www.vivacubaleeds.co.uk/wp-content/uploads/2020/05/Screenshot_20200523-083254.png

Please, try yourself to create an order and change the service type or the order time during the checkout. Can you change that elements with success?

Thanks

I’ve been in and made an order and I can change the time and date any time before clicking checkout, but on the checkout page there is no service date or time mentioned and nowhere to change it.

After submission the order looked the same as before, with no service type or time listed.

Hello Guys,

Can you please try to update to 2.5.2 and see if the issues gets resolved?

Regards
Nirmal

Hello,
In my case it didn’t solve the problem.

When I place a new order and select delivery or pickup, regardless of what I select, the shopping cart always goes “Delivery”.

And if I try to change the type of service, although I choose another type of service, the shopping cart will always be set as “delivery”.

And then, at checkout, it passes as “indefined” and does not keep the type of order, nor does the type of order follow in the notification emails.

It is undoubtedly a conflict with some themes, because with others, it works well.

My test site: https://cliente.euromillionsplay.com/take-away/

Hi there,

Yes, that solves my issue – thanks a lot for that change.

@playdiune can you please share if you have overwritten any of the templates within your theme?

Hello Nirmal,

No, i didnt. Just CSS changes. I have tested with 3 or 4 diferent themes with the same Issues. Anda i also tested with no plugins, just the theme and restropress. I also tryed to desable and update some js with no positive results. Its a strange conflict with some themes.

• This reply was modified 4 years, 6 months ago by playdiune.

Restropress v. 2.5.3

I confirme the issue with some themes like Di RestaurantVersion : 1.0.6.

The delivery type cookie is write with a “undefined” name, in the items page or in the checkout page.

Other issue in items page, if i change the time, in the box there is no refresh.

• This reply was modified 4 years, 5 months ago by marco-polo.

Hello Marco Polo,

With some themes, there is a conflict with bootstrap versions. There is a way to bypass this issue, but you Will have to do this, everytime they do a new update without solving the problem:

Go to plugins/restropress/assets/rpress-ajax.js and do a search for .nav-item.active a, and then replace it with .nav-item a.active

Remember to do this everytime there is a new plugin update, until they completely remove bootstrap from the plugin.

Be good ??

• This reply was modified 4 years, 5 months ago by playdiune.