Orders not showing in dashboard

  • Resolved edstead

    (@edstead)


    5 years, 4 months ago

    Hello i am having a very strange problem with woocommerce. My orders are not showing in the admin dashboard (woocommerce < orders).

    If someone places an order but doesn’t pay it appears as processing, however if the order is placed and paid for through payment gateway, there is no record of it in orders.

    I have updated all plugins associated with woo commerce and haven’t had any other and deactivated any i thought might be interfering.

    Please if anyone could help or offer some suggestions i just want to get this working.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter edstead

    (@edstead)

    This is what my dashboard looks like
    https://postimg.cc/Lg1LR5mK

    nothing since oct 2

    mother.of.code

    (@imazed)

    The Mother of Code

    Hi there!

    Good of you to already go through some troubleshooting here – it’s what I would have recommended as well! I think it makes sense to do a full conflict test; often times, plugins we do not suspect are causing trouble are the root of the issue.

    If you’re worried about affecting your live site, deactivating all plugins is best done on a staging site. That’s a copy of your live site, so you can test things out without messing up your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://www.ads-software.com/plugins/wp-staging.

    Let me know whether you find anything when you turn everything except WooCommerce off!

    Thread Starter edstead

    (@edstead)

    Okay thanks,

    If it is a plugin causing the issue will the orders automatically populate once it has been deactivated?

    Also i see my theme has been updated, specifically to the cart… could this possibly be the reason?

    We just started having the same issue.
    The orders have post_status ‘publish’ instead of a ‘wc-‘ status.
    This is very serious, as the orders are not getting properly processed.

    Well, for us it looks like an update to ‘WooCommerce PDF Invoices’ was the culprit. They got rid of a function that was used in a template we had previously customized. The weird thing was I did not see any PHP errors in the log. So I’m not 100% sure this was the issue, but I fixed the template, and now the orders are switching to the proper when created.

Viewing 5 replies - 1 through 5 (of 5 total)
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