Orders not showing in vendor dashboard

  • Resolved discretemicros

    (@discretemicros)


    11 months, 1 week ago

    Hi,

    For a newly installed site with only woocommerce and dokan the orders created from a regular checkout flow are not visible in vendor dashboard, however they are available in woocommerce->orders.

    I am using twenty twenty two them and no other plugin is installed.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @discretemicros

    The issue you’re experiencing with orders not being visible in the vendor dashboard but appearing in WooCommerce->Orders may be related to the checkout page setup. Typically, this problem arises when using Gutenberg or other page builders for the WooCommerce checkout page.

    I recommend trying the following steps to resolve the issue:

    1. Remove any Gutenberg blocks or page builder elements from the WooCommerce checkout page.
    2. Create the checkout page using the WooCommerce default shortcode, which is “[woocommerce_checkout]“.

    This adjustment should ensure that orders created through the regular checkout flow are properly visible in the vendor dashboard.

    Thanks!

    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @discretemicros

    As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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