Orders not syncing

  • Resolved horsetags

    (@horsetags)


    7 years, 5 months ago

    Hi,

    Tried 3 times now.

    Everything fine but no orders are being synced.

    I have php7 and mysql 5.6 so not sure why.

    I have tried a test order but that is not being picked up in my mailchimp account.

    Although i have a free account at the moment, i cannot see me upgrading to a paid account if i cannot get this working.

    Woo status report

    ### WordPress Environment ###

    Home URL: https://www.g4cshop.co.uk
    Site URL: https://www.g4cshop.co.uk
    WC Version: 3.1.2
    Log Directory Writable: ?
    WP Version: 4.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.0.24
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.1.2
    WC Database Prefix: wp_
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    MaxMind GeoIP Database: ?

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (31) ###

    404page – your smart custom 404 error page: by Peter Raschendorfer – 3.2
    Contact Form 7: by Takayuki Miyoshi – 4.9
    Custom Related Products for WooCommerce: by Scott Nelle – 1.3
    Facebook for WooCommerce: by Facebook – 1.6.1
    Finale – WooCommerce Sales Countdown Timer & Discount Plugin Lite: by XLPlugins – 1.3.3
    Imagify: by WP Media – 1.6.11
    MailChimp for WooCommerce: by MailChimp – 2.0.2
    Nextend Facebook Connect: by Nextendweb – 2.0.2
    Nextend Google Connect: by Roland Soos
    Jamie Bainbridge – 1.6.1

    oik weight zone shipping: by bobbingwide – 0.1.2
    Redirection: by John Godley – 2.7.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.3.1
    Two Factor Authentication: by David Nutbourne + David Anderson
    original plugin by Oskar Hane – 1.2.30

    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.13.11

    WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.2.2
    WooCommerce Thank You Page – NextMove Lite: by XLPlugins – 1.2.1
    WooCommerce Braintree Payment Gateway: by wp.insider – 1.5
    WooCommerce Amazon Pay Gateway: by WooCommerce – 1.7.3
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.4.4
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3
    WooCommerce TM Extra Product Options: by themecomplete – 4.6.3
    WooCommerce: by Automattic – 3.1.2 – 3.2.0 is available
    WooSidebars: by WooThemes – 1.4.3
    Wordfence Security: by Wordfence – 6.3.20
    Yoast SEO: by Team Yoast – 5.6
    WP-Mail-SMTP: by Callum Macdonald – 0.10.1
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.1.1

    WP Rocket: by WP Media – 2.10.9
    WPSSO Update Manager: by JS Morisset – 1.6.7
    WPSSO Pro (Core Plugin): by JS Morisset – 3.46.4
    YITH WooCommerce Wishlist: by YITHEMES – 2.1.2

    ### Settings ###

    API Enabled: ?
    Force SSL: ?
    Currency: GBP (￡)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #4 – /shop/
    Basket: #5 – /cart/
    Checkout: #6 – /checkout/
    My account: #7 – /my-account/

    ### Theme ###

    Name: Flatsome Child
    Version: 3.0
    Author URL:
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.3.9
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php

    Kind Regards

    Paul

    [email protected]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Thread Starter horsetags

    (@horsetags)

    I did deacativate and reactivate the plugin each time btw ??

    Thread Starter horsetags

    (@horsetags)

    I also have a plugin – Extra Product Options, that your plugin may not be able to handle the extra variations?

    Thread Starter horsetags

    (@horsetags)

    Sorry, i have the latest versions of woo and MailChimp plugin also

    Hey there @horsetags,

    Thanks so much for reaching out here. You mentioned php 7 and mysql 5.6 and those for sure met the system requirements.

    Just to confirm here, you also mentioned that you have the latest version of WooCommerce and MailChimp for WooCommerce. Was the WooCommerce updated since posting the system status page here? I’m seeing “3.1.2 – 3.2.0 is available” for the WooCommerce plugin.

    If the WooCommerce plugin was updated and you still aren’t seeing orders come over, the next steps will be troubleshooting for possible plugin or theme conflicts. To troubleshoot plugins, this would be done by deactivating all plugins except for WooCommerce, deleting the MailChimp for WooCommerce plugin, followed by reinstalling the MailChimp for WooCommerce plugin while the other plugins remain deactivated. To troubleshoot the theme, the theme can be changed to “Twenty Seventeen” followed by the MailChimp for WooCommerce being deactivated, deleted, and then reinstalled again.

    If the site is live and edits such as these could hinder functionality of the live site, we strongly recommend testing these steps in a staging environment.

    Thread Starter horsetags

    (@horsetags)

    Thanks for the reply.

    I haven’t updated woocommerce to the very latest update yet as i need to do it with my Flatsome theme at the same time, and, as loads of other Mailchimp users are, i assume, having no problems with the 3.1.2 woocommerce version and before, i assumed that the lack of the update would not be the cause.

    More likely to be a plugin conflict and if so, i need all the plugins, so not sure how to go on from there.

    I do need to copy the site for a testing site and will keep you updated if i find the cause of the problem.

    Hey @horsetags,

    Thanks for following up! The testing site is for sure the best route to go. We’ll be here if you come across anything else we can help answer. ??

    Thank you,
    Opal

    Thread Starter horsetags

    (@horsetags)

    Hi Opal,

    Still a problem.

    Set up a staging site, reduced products to 21 (to save time).

    Changed theme to 2017

    Removed all orders and added 1 simple order.

    Removed all plugins except woocommerce 3.2.1

    Deactivated and reactivated mailchimp for woocommerce.

    Add the API key and went through the sync process again.

    Products were imported but the one order wasn’t.

    Just to recap, mailchimp does not see anyone ordering, even after i did the sync ( i added an order and abandoned the cart, but MC didn’t pick that up), and the popup does not work now, although i have allowed popups.

    I really would love to have this working so that i can market and remarket with all my customers, so any help would be great

    Paul

    Thread Starter horsetags

    (@horsetags)

    and there is no resync butto n

    Thread Starter horsetags

    (@horsetags)

    and there is no resync button

    Thread Starter horsetags

    (@horsetags)

    And woocommerce says on the status page –

    MailChimp – 2.0.2 – Not tested with the active version of WooCommerce

    Hey @horsetags,

    It looks like we’ve narrowed down all of the troubleshooting steps here. This issue might be something we’ll want to pass along to our team and have developers investigate.

    Can you set the “logs” tool to “debug” in the settings of the MailChimp for WooCommerce plugin, then let it attempt to sync for a few hours? Are you seeing anything there in the logs after doing that?

    Thanks,
    Opal

    Thread Starter horsetags

    (@horsetags)

    will look

    Thread Starter horsetags

    (@horsetags)

    Hi Opal,

    I thought i had set debug, but i was uninstalling and reinstalling the plugin so many times, i forgot the last time to set it.

    I have changed it to debug now, but the logs showed the following and i can’t resync as there is no resync button, which i think is because the process never ended fully, as the last bit of the logs below will show.

    This is the last bit of the logs and it definitely seems that the process does not finish.
    ______________________________________________________________-

    [published_at_foreign] => 2017-10-16 14:33:29 (just to tell you the time when it synced ??
    )

    2017-10-19T12:29:27+00:00 NOTICE product_sync.success :: addStoreProduct :: #2738
    2017-10-19T12:29:27+00:00 DEBUG MailChimp_WooCommerce_Process_Products@handle :: queuing up the next job
    2017-10-19T12:29:29+00:00 DEBUG MailChimp_WooCommerce_Process_Products@handle :: products :: count is 0 : completing now!
    2017-10-19T12:29:29+00:00 NOTICE product_sync.completed :: Done with the product sync :: queuing up the orders next!

    Then there is nothing.

    Thread Starter horsetags

    (@horsetags)

    12 hours later and the logs have been set at Debug, but nothing more has been added after the last bit i posted last night

    Hey @horsetags,

    Appreciate you getting back to us with those logs! We’ve went ahead and sent all the information over to developers to further investigate. Unfortunately we don’t have an estimated turn around time as to when this issue will be resolved but we have made developers aware of what some users are currently experiencing. Please keep an eye out for plugin updates since most often bug fixes are pushed in the form of plugin updates.

    Thanks,
    Opal

Viewing 15 replies - 1 through 15 (of 18 total)
  • The topic ‘Orders not syncing’ is closed to new replies.