Orders paid with Mollie on hold

  • Resolved andrerosing

    (@andrerosing)


    3 years, 9 months ago

    Hi,

    You can make a booking on our site (WooCommerce Bookings). You then have to pay via Mollie Ideal. Most orders will have the status Complete, but a few are on hold.
    Why is that?

    I do see that there are more lines next to the notes:

    Mollie – iDEAL payment _order_status_partially_refunded via Mollie (xxxxxxxxx). You will need to manually review the payment (and adjust product stocks if you use it). Order status changed from Completed to On Hold.
    January 3, 2021 at 11:50 AM
    New refund xxxxxx processed in Mollie Dashboard! Order note added, but order not updated.
    January 3, 2021 at 11:50 AM
    Order completed using Mollie – iDEAL payment (xxxxxx).
    January 2, 2021 at 8:21 PM
    Order status changed from Pending Payment to Completed.
    January 2, 2021 at 8:21 PM
    Order updated successfully to shipped at Mollie, capture of funds underway.
    January 2, 2021 at 8:21 PM
    Email queued: Reservation confirmation Eko-Tours Excursion scheduled on January 2, 2021 20:22
    Trigger: 1 minute After Booking Status: paid
    January 2, 2021 at 8:21 PM
    Status of reservation no. xxxxxx changed from “Unpaid” to “Paid”
    January 2, 2021 at 8:21 PM
    Mollie – iDEAL payment started (xxxxxx).
    January 2, 2021 at 8:21 PM
    Status of reservation no. xxxxxx changed from “Add to Cart” to “Unpaid”

    Regards,
    Andre

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @andrerosing,

    We are currently investigating a behavior that leads to orders being set to “On-Hold” after a partial refund.
    We aim to address this with our next update, but I will get back to you when I know more about it.

    Kind regards,
    Niklas

    Thread Starter andrerosing

    (@andrerosing)

    Hi @niklasinpsyde

    We have taken another look and it is correct. With the relevant orders, there has been a refund of the deposit. It would be better if the status would be ‘partial refund’, for example. But it works well and is therefore not a mistake.

    Kind regards
    Andre Rosing
    Getaweb

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @andrerosing,

    Yes, we are currently investigating what alternative behavior would be better suited for most cases as we have a few scenarios for which it can cause some inconvenience.
    I can’t tell yet what exactly will change, but since this is something we are internally discussing and aim to include with our next release, I am going to mark this thread resolved for now.

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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