Orders showing wrong information

  • Resolved spakainas

    (@spakainas)


    3 years, 3 months ago

    Hello,
    A really critical bug has happened.
    For some reason, the sizes of clothes are now all wrong in old orders and I wonder if someone faced the same problem.
    Absolutely all orders now have same sizes. We noticed all info became wrong after checking through “new order” emails.
    How could possibly Order data change if Order info wasn’t being edited?
    Email
    Woocommerce order page

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  • Hi @spakainas,

    WooCommerce stores order items in two tables in the database, _woocommerce_order_itemmeta and _woocommerce_order_items. If these tables had old content that can sometimes cause the wrong information to appear in orders. I’ve seen that if old orders were incorrectly removed from a site. Also this happens when order imports aren’t handled correctly.

    I would suggest checking these tables in the database and see what they show. If you see gaps in the order_item_id numbers that could indicate a problem.

    Let us know what you find out.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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