• Resolved laslooo

    (@laslooo)


    Hello, since january 5th the order status of customer orders that don’t work, won’t go to ‘cancelled order’ anymore. Orders get stuck at ‘pending payment’. This does only affect some orders and from what we can tell by talking to affected customers it is usual error on the customers side like not finishing the payment process with paypal or klarna, that would normally lead to order status ‘cancelled order’. Since january 5th there are no orders anymore with the status ‘cancelled order’. Orders won’t go back from status ‘pending payment’ to status ‘cancelled order’ automatically after some time, as they did before.

    I already checked Woocommerce > Settings > Products > Inventory > Hold stock . It is set to 30 minutes, so theoretically orders should go to cancelled after 30 minutes, but it won’t happen.
    I was also in contact with Woocommerce support, who said we should post here.

    Our store uses Klarna Payments and Paypal Plus for payments. Both Klarna and Paypal orders are affected.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter laslooo

    (@laslooo)

    Woocommerce support said: WooCommerce doesn’t change or add order statuses itself. Payment gateway contain code that set and switch order statuses.

    Also, most of these orders (95%) do not have any order notes on the right side inside the order. One of the klarna orders has the nore ‘customer aborted purchase with klarna’. Still the order is in pending status.

    Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    Hi

    Do you have any other payment methods except Paypal and is that working?

    Best regards
    Andreas
    [email protected]

    Thread Starter laslooo

    (@laslooo)

    Hi, we have both Klarna Payments and Paypal Plus, those are all payment methods. The error happens with both.

    Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    Hi,

    When I try this is our demo store I can not re-create it I’m afraid. It works as expected there. So for me this looks more like something else in your store that is conflicting with that function in WooCommerce. Did you do any updates on your plugins/themes around that time it stopped working?

    Best regards
    Andreas

    Plugin Author Kristi at Klarna

    (@klarna)

    Closing as incomplete per above, but if further support is needed, direct support is also available via [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)
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