Orders with Bankcard failed

  • Resolved kambro

    (@kambro)


    1 year ago

    Hello,

    Since a week, all orders with bankcard (via Stripe) fail.

    Here the status report of WooCommerce : https://codeshare.io/yNop9q

    With Paypal and Bancontact the payment is successful.

    Message in frontend :

    Désolé, nous ne sommes pas en mesure de traiter votre paiement pour le moment. Veuillez réessayer ultérieurement.

    In the order details, this is the message :

    état de la commande modifié de Attente paiement à échouée.

    Thank you in advance for your help.

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • Thread Starter kambro

    (@kambro)

    I received the solution from the Woo team :

    In this case, may I request you to:
    Have the affected user delete all the saved payment methods from the My Account -> Payment methods page of your site.
    From there, request them to try paying for the order via Stripe and see if the payments fail.

    I did it and it seems resolved.

    Thanks to all the helpers.

Viewing 16 replies (of 16 total)
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