Organizer and Venue Info Not Showing

  • Resolved mpedersen

    (@mpedersen)


    2 years ago

    The editor who manages our calendar noticed that a lot of information is missing from the page that displays an event. Specifically, the maps are no longer showing, and organizer website, vendor address and website, are all absent on the page. I have confirmed in the example listing linked above that all this data exists so this is a problem with the template failing to display it!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Erica

    (@eeide)

    Hi @mpedersen,

    Thanks for reaching out!

    I see your site uses the Divi theme. Our team recently released a fix for this issue in The Events Calendar version 6.0.2.

    Please update to the latest version, and let us know if that corrects the issue!

    Thank you,
    Erica

    Amanda Giles

    (@shedonist)

    Yay! The 6.0.2 issue fixed this issue for me (which was occurring on 6.0.1.1). Thank you!

    Plugin Support Abz

    (@abzlevelup)

    Hi @shedonist, thanks for confirming, and good to know that it is now fixed on your end.

    If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.

    Best,
    Abz

    Thread Starter mpedersen

    (@mpedersen)

    Thanks for the update Erica. However, the 6.0.2 version actually crashed our site completely earlier, so we had rolled back to 6.0.1.

    (see https://www.ads-software.com/support/topic/site-crashing-3/ )

    I see there is a 6.0.3 version out now; if that fixes the problems that were causing the crashes in 6.0.2, then I should upgrade, but honestly I’m very hesitant at the moment.

    Plugin Support Abz

    (@abzlevelup)

    Hi @mpedersen, no worries and I do understand that you’re hesitant about upgrading. To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

    Let us know how it goes.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hi @mpedersen,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 6 replies - 1 through 6 (of 6 total)
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