Organizer is not visible if tickets is enabled

  • Resolved 7thcircle

    (@7thcircle)


    4 years ago

    I have switched to the new layouts and started posting events using them instead of the classic event block and I have found that the organizer does not show on an event that has tickets. I have tried on multiple sites with different themes and the result is the same, with the classic event block and tickets everything works, with the new blocks and tickets no organizer is visible.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter 7thcircle

    (@7thcircle)

    Further information, as soon as I disable WooCommerce it works.

    Plugin Support Deblyn Prado

    (@deblynprado)

    Hey @7thcircle!
    How’re you?

    Thank you so much for pointing this conflict!
    Just to confirm, do you have both WooCommerce and The Events Calendar plugin running the latest version?

    Maybe update both can help to find a final solution to this issue.

    Let me know if you need something
    Cheers,

    Thread Starter 7thcircle

    (@7thcircle)

    Yes, everything was / is up to date.

    With a lot of testing, it turned out to be an issue with the Events Calendar Pro and enabling a default organizer. If I disabled that feature, the organizer disappeared from all events where the organizer was not added manually.

    Marho

    (@matumu)

    Hi @7thcircle ,

    Thanks for reaching out.

    It looks like you’re using the premium version of our plugin. While we cannot offer you support for that here, if you direct your enquiries to our Help Desk, you’d be able to get some help there.

    Best regards,

    Marho

    There’s been no movement on this ticket for more than a week, so I’m going to close it as resolved.

    If you still need assistance with this, please open a new ticket and we’ll be happy to help.

    Cheers,
    Eugene.

Viewing 5 replies - 1 through 5 (of 5 total)
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