Orientation

  • Resolved AWOL

    (@awol)


    2 years, 9 months ago

    I have your plugin installed on 3 sites, and have just noticed in the last couple of days that on my Android phone (Samsung Galaxy J6) those sites that have been added to the home screen will not auto rotate, but will in the browser, and everything else in the phone will too. This is not an issue with any iOS devices, so at first I thought it must be my phone, but unfortunately I have no other Android device to check this, but I have been through all the settings in the phone, made sure caches are cleared, reinstalled the web app, changed the settings in the plugin but nothing allows the rotation, it is fixed in portrait. I am now wondering if this might have something to do with the recent update, as this wasn’t happening before on any of my sites. I would be grateful if you could look into it.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Magazine3

    (@magazine3)

    Can you please share the URL of the issue once? So that we will check it by going through it and get back to you immediately.

    Thread Starter AWOL

    (@awol)

    I can’t share all of the urls as 2 of them are behind maintenance windows, but you can try this one – https://globalsafetycheck.com/
    In some ways I hope that you find it is a problem just on my phone, but I suspect it isn’t unfortunately, and because it is happening on 3 different sites with different sets of plugins, although all with the same theme (Blocksy) I think it is probably either a theme conflict or some errant code in your plugin from the update. Hopefully you can find whatever it is, and thank you in advance.

    Plugin Author Magazine3

    (@magazine3)

    Can you please share a few screengrabs of your PWAforWP dashboard settings setup once? So that we will check it and get back to you immediately.

    Thread Starter AWOL

    (@awol)

    @magazine3 I have never been able to work out how to attach images to messages in the WP support forums (there is no obvious way to do so), so I am sending you a link to the folder on Google Drive – https://drive.google.com/drive/folders/1-vOzoF9Yq6gC58CNN_iWbIULK4mOb5wJ?usp=sharing
    I hope these cover what you are looking for. I should mention that the settings are not the same on the other two sites, as I have been changing settings on those trying to see what might work, but so far, nothing has.

    Plugin Author Magazine3

    (@magazine3)

    It’s strange. If possible, please reach us via our site.

    Thread Starter AWOL

    (@awol)

    @magazine3, are you talking about the orientation problem being strange, or the fact that I cannot attach images and you need me to send the images via your site?

    Plugin Author Magazine3

    (@magazine3)

    Yes, we went through the settings and the website through and it seems in the browser the orientation is perfectly working. But when it is added to the home screen then it’s not working. For debugging the issue, We said to reach out.

    Thread Starter AWOL

    (@awol)

    Yes, thank you for looking into it, I was just a bit confused by your previous reply; all good now.

    Plugin Author Magazine3

    (@magazine3)

    You’re welcome.

Viewing 9 replies - 1 through 9 (of 9 total)
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