Origin Address and Products In Order Incorrect
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Hi:
Your team shared with me the WooCommerce Connect plug in and it seems that it is pretty good and close to addressing the issue I was looking to solve – which was to be able to print out shipping labels. A few items I have observed which need to be addressed:
Origin Address – Every time I went into a product view and clicked on the “Print Shipping Label” button, I had to re-input the “origin address”. There should be a feature/function where I can save the “origin address” so that I don’t have to input this every time, as that has already gotten old. Same thing for paper size. Give the settings option to select a default and then enable the drop down to be changed in the interface if needed.
Rates – The rates for the shipping label just hangs in spinning mode (aka spinning beachball of death) when both addresses are put in. Is this because there is no Credit Card input on WordPress.com? There needs to be some sort of messaging or indication what the issue may be as to why the pricing is not generating. also, it may be good to generate the pricing anyway and then provide the link to input a credit card to complete the transaction.
Shipping Label Button On Orders View – There should be a “Generate Shipping Label” icon/button on the Actions column on the main “Orders” page…that way, I can generate the shipping label for that order without having to click through to the order page itself.
Thanks
Stephen
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Hi Stephen!
Thanks for taking the time to try our plugin and write in about your experience.
Origin Address – Every time I went into a product view and clicked on the “Print Shipping Label” button, I had to re-input the “origin address”. There should be a feature/function where I can save the “origin address” so that I don’t have to input this every time, as that has already gotten old. Same thing for paper size. Give the settings option to select a default and then enable the drop down to be changed in the interface if needed.
The plugin currently saves the origin address after the first successful label purchase – which it sounds like you’re having trouble with. I’m sorry about that. Let’s try to figure out how get rates working.
Rates – The rates for the shipping label just hangs in spinning mode (aka spinning beachball of death) when both addresses are put in. Is this because there is no Credit Card input on WordPress.com? There needs to be some sort of messaging or indication what the issue may be as to why the pricing is not generating. also, it may be good to generate the pricing anyway and then provide the link to input a credit card to complete the transaction.
Not having a payment method shouldn’t stop rates from working. As a test, I cleared out my stored payment method along with my origin address, but I was unable to reproduce the problem you’ve encountered.
Some things to check:
- Do you have your Jetpack setup and connected?
- Have you configured your USPS settings?
- Are you seeing any errors on the screen when trying to print a label?
We have a simple, but helpful status page that can help diagnose any configuration issues: at WooCommerce > System Status > Connect for WooCommerce. It looks like the screenshot below:
Again, thanks for writing in! We want to get to the bottom of this issue, but will need some more information from you. Anything you’re willing to share will help out!
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