Other media uploads, but not 11×17 PDF (3.5MB)

Well, they got the host before I ever managed the site. I’m not quite sure honestly.

I tried some tricks above with phpinfo(); command and left my values there.

The host should be contactable, though, I mean it’s not like you can’t get in touch with them ?? You may have to ask, but you can tell your client ‘There seems to be a conflict with the server configuration and I can expedite fixing it if you let me talk to the host directly.’

I do have the contact info for their host, so I will have to do just that. ??

I appreciate all the suggestions and advice. ??

When I contact the host, Ipstenu, what do I need them to change in the php.ini file or look for? I just want to be sure.

Tell them

“I’m having issues uploading files over 2megs using a PHP form. I think the problem is that the upload_max_filesize isn’t being honored correctly (a phpinfo() page shows it SHOULD be 20megs). Can you verify that the settings are correct in php.ini and are set to 20megs?”

Thank you for contacting ***.
In reviewing your PHP Settings the size limit appears to be set to 128MB.
Are you receiving a specific error?

Please let us know if you have any additional questions or concerns.
_______________

So, they are saying it is set to 128MB, so now I’m not sure what to do about this error. I wrote the error in the email, but I guess he didn’t read it. LOL

Replied to him and we’ll see what he says from there. LOL

Okay, here’s the updated info:

CONSULTANT: It does look as if the ASP Upload size may have been the issue. I updated it from 4MB to 120MB. Please give it another try and let us know if the problem persists.

ME: Problem persists.

CONSULTANT: Does it work with the browser uploader?

ME: No, document could not be found on requested server.

…the search continues! Will keep you all updated.

ASP Upload size?

Tell me he meant PHP cause … ASP is something else! (Sidebar: Ask him if you’re using SuPHP or some other sort of PHP install?)

I just copied word for word. I told him that it was WordPress and even showed screenshots and everything. I dunno what he’s thinking. Since all this, he hasn’t replied. I got to find a solution! lol

CONSULTANT:
Brianne,

The Windows IIS File upload settings appear to be correct as well.

I have escalated the issue on our end and should have an update load today. Please let us know if you get a response from WordPress.

Okay, this is what he said to me:

Brianne,
It appears the issue is now resolved.
The problem was due to ASP.NET settings on the server.
Here is the article which lead to the resolution:
https://franthomas.com/wordpress-http-error
Please let us know if you have any additional questions or concerns.
_______________

I told him twice php, so not sure where he’s getting the asp.net stuff from. I told him it didn’t work. SO…then I just got this response:

________________

Brianne,

I apologize. We installed a test version of wordpress and we were able to resolve the issue in the wptest subdirectory.

We have now applied the fix to your main directory.
____________________

I just tried it and it now works… SO, I’m assuming the fix is in the article link they posted above. Thanks for all the help. Hopefully this will help many of you too.

Windows IIS servers! Augh!

Now that we know you’re on IIS, make a note, cause IIS servers are … rarer in the WP world.

Funny that the link they gave you says PHP too, but hey, whatever works!

Yea, I guess so! At least it is fixed!
Thanks for dealing with my posts–I appreciate your help! Have a great day.