OTP failing test

  • Resolved Amarria

    (@amarria)


    5 years ago

    Setting up Google authenticator with an otp works but then then fails the test. This means users cant log in.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hi @amarria,

    Thank you for reaching out.

    Can you let me know the exact issue? If you are able to save the Google authenticator method you should be able to test it successfully.

    If it is possible, please send us a query from the plugin so that our developers can directly look into it. If not, you can also share more information about the issue here.

    Waiting for your query.

    Thank You.

    Thread Starter Amarria

    (@amarria)

    Hi support

    Thankyou for your quick reply.

    What do you mean send you a query from the plugin?

    A user scans the qr code and then enters the code from the Google authenticator app – this works fine.

    But then the code never works again after that – either by testing from the dashboard or logging in

    Plugin Author miniOrange

    (@cyberlord92)

    We have support form in the plugin itself or you can send us a query from our website.
    Our Website: miniOrange

    Plugin Author miniOrange

    (@cyberlord92)

    Hi @amarria,

    Since we have not received your response.
    I will be going ahead and marking this topic as resolved. Feel free to reach out to us again if you need any help.

Viewing 4 replies - 1 through 4 (of 4 total)
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