OTP not valid

  • Hello, I have installed and set up the plugin so far. Everything is displayed correctly in the form and after clicking on the button an e-mail with the OTP is sent.
    However, when I paste the OTP from the e-mail into the field in the form, I get an error message saying that the OTP is incorrect.
    There is nothing else in the browser console.

    I have no idea what could be wrong. I have a multi-site WordPress, could this be the problem?

    Another thing that doesn’t work is the editor for the HTML email.
    Here, despite the Pro version, I still only have the text field and not the editor, as can be seen on the screenshot of the website
    https://geekcodelab.com/wp-content/uploads/2022/06/HTML-mail-body-Email-Verification-Pro.jpg


    Thanks in advance.

    • This topic was modified 6 months, 2 weeks ago by nikolausii.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author rajkakadiya

    (@rajkakadiya)

    Hello @nikolausii,

    Apologies for the delayed reply.

    We have checked Email Verification with the latest version of WordPress and Contac Form 7.

    OTP email is sent correctly after clicking on “Click here to verify your mail” button.  https://prnt.sc/zxR-AKzLF66K

    Here is the OTP email we are getting. https://prnt.sc/Gcsb8LWXToSA

    After entering the correct OTP in field from submission, it goes successful.  https://prnt.sc/kMt-CNKqdBOb

    If you still have any queries feel free to contact us at [email protected]. We will help you to check the exact issue.

    Thanks.

    Thread Starter nikolausii

    (@nikolausii)

    Hello,

    The message continues to appear that the OTP is incorrect. The mail is sent, I enter the exact OTP, but it doesn’t work.

    However, I still don’t get an HTML editor for the mail body, I can only enter plain text, although I have the Pro version (1.7).

    What is the problem here?

    • This reply was modified 6 months ago by nikolausii.
Viewing 2 replies - 1 through 2 (of 2 total)
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