Our orders were got failed Status in Staging Site

  • Resolved tinzion

    (@tinzion)


    3 years, 12 months ago

    Hi there

    We create a staging website for our client to update the new system of her membership and it takes 5 days to make the new system

    However, when we disable the privacy mode we notice that the order in her staging site has been status failed. and also we have encountered this error https://prnt.sc/10j0ino

    please see the below screenshot order failed.
    https://prnt.sc/10j0js8

    Is there a way to export our data in the current live site to staging? since the transaction there is fine? or we have to edit the orders one by one?

    We use an extension called “Woocommerce Subscription”

    Hope you can help us.

    Thank you very much

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    For this issue, please create a ticket with us at WooCommerce support using the following link. To make everything go more smoothly, please be logged into the WooCommerce account that holds the license to WooCommerce Subscriptions.

    https://woocommerce.com/my-account/create-a-ticket/

    Looking forward to hearing from you!

    Ross

Viewing 1 replies (of 1 total)
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