Our server cannot access your shop domain

  • Resolved echandra

    (@echandra)


    3 years, 1 month ago

    Hi there,

    I just installed Judge.me plugin. However, I encountered error when I opened the app from my WordPress dashboard.

    The error is: Our server cannot access your shop domain

    I have followed below instructions from Judge.me website:

    1. whitelist JSON URL in Cloudflare -> done! Issue still persists
    2. Ask hosting provider (Cloudways) to whitelist JSON URL. They told me to access .htaccess file and edit it by myself. I don’t understand what they’re talking about. I have opened the .htaccess file but have no idea what to input there.

    It seems that Cloudways is blocking Judge.me access. Any thoughts on this? Cloudways support is not helpful at all.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter echandra

    (@echandra)

    Hi there,

    Yes I have reached out to your support and your support told me to ask Cloudways to whitelist JSON URL.

    Cloudways told me to access .htaccess and do it myself. To be honest, I don’t understand what they’re talking about and have no idea what to do with the .htaccess. They don’t provide step by step guide.

    So the issue has not been solved right now. Currently, I deactivated Judge.me plugin on my site until you guys respond.

    Thanks

    Plugin Author judgeme

    (@judgeme)

    Hi,

    Thank you for letting us know.

    I have reached back to you by email in order to ask for more details and check further on the issue, please check it!

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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