our server only has [blank] of disk space left

I’ve heard that they intend to fix this in the future, but I’ve stopped monitoring that other discussion because this plugin is presently useless to me. It seems to have a design philosophy of having several requirements, but not making the status of those requirements visible to us, and stopping working when the requirements are not met. Not good for a disaster and recovery tool.

Hey there @dmkizer –

I’m sorry you’re experiencing issues with this as well. ??

Are you able to contact support directly, either through your WP admin or by emailing us [email protected]? We are hoping to work with a few folks directly to try and dig into this a bit more. In any case, since you also purchased the premium version you should definitely go through our dedicated support channel since we’re able to check in there more frequently.

@roamfree – I’m sorry that you’ve been inconvenienced by this as well. Please know that our developers work hard to consistently improve and build upon the original plugin code. Sometimes, because of all the many different server environments, other plugins, themes and even WordPress itself, it takes us a while to track down the reason behind an issue like this. But we do keep working at it. I totally understand if you need to find a different solution if our plugin isn’t meeting your needs, and I apologize it wasn’t the right fit for your site and server setup.

To anyone else experiencing this issue – we are having trouble pinning down the specific reason why this is happening and can use your input here or on the GitHub issue referenced above. If you are able to provide access to your admin for further testing, that would be even better, and you can email us at [email protected] to let us know about your problem and let us troubleshoot more directly.

Thanks so much,

Kat

Hi.
The same issue on a client site: “Your server only has x GB of disk space left which probably isn’t enough to complete a backup. Try deleting some existing backups or other files to free up space.”.
We’re on our own dedicated server and have more than 40 Gb free space.
WP version: up to date
Plugin version: 3.6.2
If the 3.5 version work, as phatejoker wrote, where can we found it ?
Regards.
Jeff
[EDIT #1]
Found the version here: https://downloads.www.ads-software.com/plugin/backupwordpress.3.5.zip, replaced the 3.6.2 version by this one. Backups works again.
[/EDIT #1]

• This reply was modified 8 years ago by Centre Web.

I resolved this issue by making sure I had plenty of free disk space and then deleting the .files file in the backup directory. The BackupWordPress UI pages loaded again and I was able to run backups again.

And, of course, as soon as that happened – I was notified that 3.6.3.1 was available.

@bishless – that makes sense – that .files file is where we store the file list, so deleting that would cause the plugin to rescan the site properly. I’m wondering if that is something we can provide an interface for in the admin. And yes, they did finally get an update out that addresses this specific problem … yay! But kind of sad it was after your discovery!

Thanks so much for checking in!
Kat

Hi

I have same issue till I am using Version 3.6.2.

Getting message : Your server only has 8 GB of disk space left which probably isn’t enough to complete a backup. Try deleting some existing backups or other files to free up space.

but I have enough space now.

Any solution ?

Thanks

Hey there @sanjay-devrepublic – have you updated to the newest version of the plugin yet? Could you try that and see if it helps the issue you’re having?

Thanks,
Kat

Hey there –

As this topic has remained for a long time, I am resolving this topic at this time. All problems with errors related to disk size should have been fixed in previous updates, but if you have a similar issue please start a new topic so we can help you troubleshoot more effectively!

Thanks so much!
Kat