Our server returned an error (100 – Operation timed out after 45000 milliseconds

  • Resolved godfreycox

    (@godfreycox)


    1 year, 6 months ago

    We are trying to optimize gif images that are about 20MB+ in file size.

    Every time we have tried to optimize it we get an error: Our server returned an error (100 – Operation timed out after 45000 milliseconds with 0 bytes received).

    We have the infinite plan as well: https://screenrec.com/share/VQNb1EpPjv

    We have installed the following helper plugins:

    • beat-control
    • curl-fix
    • dont-use-imagemagick
    • imagify-tools

    We also added the following to wp-config:

    define(‘FS_CHMOD_DIR’, (0775 & ~ umask()));
    define(‘FS_CHMOD_FILE’, (0664 & ~ umask()));
    define( ‘WP_MEMORY_LIMIT’, ‘1024M’ );
    set_time_limit(0);

    • This topic was modified 1 year, 6 months ago by godfreycox.
Viewing 7 replies - 1 through 7 (of 7 total)

  • I’m having the same issue when using lossless compression, the smart compression seems to work but the image quality is too poor after compression to use.

    Thread Starter godfreycox

    (@godfreycox)

    @jtournier thanks! we are still trying to figure out why this is happening.

    Plugin Author WP Media

    (@wp_media)

    Hi all,

    This issue could be related to the fact that if the GIFs are large files the process is causing both of our servers to be overloaded and so the process is not working. The GIFs are also animated?
    You can share a couple of them with us if you need so we can check them from our end as well.

    Best Regards,

    Ioanna

    Thread Starter godfreycox

    (@godfreycox)

    @wp_media please see the GIF’s attacthed and yes they are animated

    Plugin Author WP Media

    (@wp_media)

    Hi @godfreycox

    Thank you for sharing the GIF image.

    Please note that with our paid plans the file size limit is around 30MB (due to technical limitations). Unfortunately, the above animated GIF with size of 29MB is not possible to be optimized as leads to a timeout process because of the reason mentioned above.

    Best Regards,

    Ioanna

    Thread Starter godfreycox

    (@godfreycox)

    @wp_media thank you for this so even if the gif is below 30MB if it is animated it could possibly not be optimized?

    I have a gif that is 14MB and is animated and it still does not get optimized:https://screenrec.com/share/HtwJC0DP2M

    Plugin Author WP Media

    (@wp_media)

    Hi @godfreycox

    Yes, unfortunately, it can happen also for GIF images below 30MB as processing animated GIFs is resource-intensive anyway.

    However, since you have also the Imagify Tools helper plugin activated did you double-check if there are any red backgrounds? If not, you can try to

    – skip all thumbnails from optimization (in Imagify settings)
    – turn off Resize feature

    and check the optimization again.

    Feel free to let me know if you need further assistance.

    Best Regards,

    Ioanna

Viewing 7 replies - 1 through 7 (of 7 total)
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