[NSFW] Our site crashes when install the plugin

  • musicletter

    (@musicletter)


    4 years ago

    Hi. Our site crashes when We install the plugin. Why?
    Somebody can help us?

    That is the errore:
    Un errore di E_PARSE è stato causato nella linea 1 del file D:\inetpub\webs\musicletterit\home\wp-content\plugins\code-snippets\php\snippet-ops.php(469) : eval()’d code. Messaggio di errore: syntax error, unexpected ‘<‘, expecting end of file

    Grazie

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Shea Bunge

    (@bungeshea)

    Hi @musicletter,

    This error is coming from the code in one of your snippets.

    To fix it, follow the instructions on this thread for enabling safe mode: https://www.ads-software.com/support/topic/help-i-just-activated-a-snippet-and-my-site-broke/

    You should then be able to login and deactivate the snippet causing the error.

    Thread Starter musicletter

    (@musicletter)

    Yes, thanks @bungeshea, already done before your reply.
    Deactivated and all working.
    But when we turn it back on it crashes again.
    We would like to understand what to do exactly.
    Thank you
    ML

    Plugin Author Shea Bunge

    (@bungeshea)

    Hi @musicletter,

    You will need to enable safe mode to prevent snippets from executing. Once safe mode is active, login and deactivate the snippet causing the issue. If you’re not sure which snippet is causing the problem, deactivate all of them before turning safe mode off.

    Hi @bungeshea,

    I tray to do that but in safe mode the plugin crash again when I activate it.

    I know which snippet is wrong but I can’t deactivate it.

    There are any other options to do that?

    Ty!

    ————
    I found the solution, in PhpMyAdmin, search the database of the plugin and delete the bad one.

    • This reply was modified 3 years, 12 months ago by bravego.
    • This reply was modified 3 years, 12 months ago by bravego.
    Plugin Author Shea Bunge

    (@bungeshea)

    Hi @bravego,

    Is there a reason why you couldn’t deactivate the snippet?

Viewing 5 replies - 1 through 5 (of 5 total)
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