Our Website is gone after WP update

Hello Katie,

can you copy the last (5-10) lines from the server error log here?

Tom M.

Hi,

It could be any other error caused by any other plugin. You can check the server logs and also an email is send to admin email address check that and verify which error is preventing site to work properly and then take appropriate action.

Kind Regards,

[Tue Aug 03 20:41:31 2021] [error] [client 185.191.34.215] [host sati-stiftung.de] AH01630: client denied by server configuration: /homez.196/satistifqz/sati/wp-content/plugins/akismet/classes.php

Dear Tom and Themes,

thank you for replying. But the above is the only error message for August and July. There were no messages sent to the admin. email account.

I updated to the new WP version, or I tried to, and then it went blank. Katie

Update your php in the cpanel to 7.3 or above

your wordpress update seems to conflict with your php version

Dear Lolojedi,

it has been running on 7.3 php and I even updated to the beta version 8. Nothing works.
I don’t now what a cpanel is though? Thank you for your thoughts. Katie

Hello Katie,

I think there is a php/wp calling problem in somewhere, (i think in the theme). You should try two possible things:

1: change the theme in the database manually to the twentytwenty (or similar which is uploaded)
(f. ex: https://uk.godaddy.com/help/change-a-wordpress-theme-in-the-database-26331 )
2: you can switch on the php and WP error reporting in the wp-config.php and after it check the message:
—

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', true );
@ini_set( 'display_errors', 1 );

( https://www.ads-software.com/support/article/debugging-in-wordpress/ )

(by the way may be you need to check your server’s security settings)

Tom

• This reply was modified 3 years, 3 months ago by Tamas Miletics.

(another tip, rename temporaly your .htaccess )

T.

Hello Katie a cpanel is where you can control your website from your web host side….make sure your system php version is the same as the as the one you set for your domain. I had a similar error and that’s how I solved it for me..Steps below
1-Log into your cpanel
2-Go to software section
3- Select PHP Version you want
4-Reload your website ,if it still returns the error
4-Go back to the software section
5-This time select Multiphp manager section and select your domain
6-Select your php version on the same page as inherit

Hope that works for you too

Thank you so much Tom and lolojedi!!! I needed some time to study your advice. I am the project manager for our charitable foundation and the technician is on vacation. I have just enough IT knowledge to post and update the site. So please bear with me…

Lolojedi:
my web-hosting allows me only to configure ?Global PHP version‘. The options you mention are not given. They do offer access to a cpanel to be purchased.

Tom:

1.following the instruction:
‘In the?option_value?column, change the value to the name of your theme. The new value must be the same as your theme’s folder name.‘

the valua says ‘astra’ and I am using astra. Do I need to change this to ‘twentytwenty’ ? Also I can’t find a folder named theme. I have folder named: theme switched, theme mods twentytwenty, theme modes astra.

2. On the net2ftp acces I found the folder wp-config.php. I have inserted the lines you copied. I am not quite certain what the next step is?

3. On the net2ftp I also found the folder. It reads:
SetEnv PHP_VER 5_3
SetEnv REGISTER_GLOBALS 0

Can you please tell me how rename this?

Again, I apologize for not being tech savvy and I do hope you bear with me. Thank you for your patience! Katie

Hello Katie,

HM. Astra is php 7.3(7.4) comaptible so no need to change…

debug:

I see no changes on the site, so it seems the “display_errors” not works,(?),may bu you should check the server error log file again (or there is new debug.log file )

The SetEnv is interesting, I think it isn’t needed for wordpress and php.

If no new line in the log files i can offer only one solution if you trust me and give me an ftp access than may be I can check the WP. You can send me a message (or your email address via our site: https://www.mile.hu/hiba-bejelentes/

(free of cost naturaly)

Regards,
Tom Miletics

Tom thank you! I have contacted you on your website. Very kind of you, thank you. I gladly accept your help.

There is indeed a new message:

[Wed Aug 18 13:46:19 2021] [error] [client 80.99.137.254] [host sati-stiftung.de] AH01630: client denied by server configuration: /homez.196/satistifqz/sati/.htaccess

Dear Katie!

I received the access thanks.

Symptom: It seems there was a problem under the upgrading process because some source files version was 5.6.4 some 5.8.

Solution: I up/downgraded ( ?? ) all core files to 5.7.2 version manually and now the site works again, you can use the admin too. May be you disabled some plugins what you have to (re)enable again to see the fine appearance of the page.`

Have a nice day / Namaste !

Tamas Miletics

Dear Tom, thank you so much for fixing the problem with our website. And how clever of you to spot this problem! Well done!!!! In your debt, Katie