Out of Stock on variation item

Hi @goldeneagledistributors,

I tested this scenario on my test website which is running WooCommerce 7.8.0 and has Storefront theme active but it seems to be working fine for me. I added a couple of variations to my cart and then updated the stock quantity as 0 from the admin screen. When I refreshed my cart page, I can see a message on top of the cart that tells me exactly which variation is out of stock. Screenshot for reference.

I suspect a theme/plugin conflict in your case. Please follow these steps to determine if there is a theme/plugin conflict:

1. Switch your theme to Storefront.
2. Disable all plugins except WooCommerce.
3. Test by repeating the action that is causing the problem.

If the issue persists despite following the above steps, kindly share the following information for further investigation:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

I hope this helps!

Hi Kavya,

We have performed the steps as per your sugesstion but the issue still remains the same. The error message still displays the name of the parent product as completely unavailable. Instead of displaying the particular variation of it being not in stock. Please find the below logs and System Status as requested:

fatal-errors-2023-05-21-f59b5bc53e186bf1c7caad5d04f1a181.log:

2023-05-21T05:39:31+00:00 CRITICAL Uncaught Error: Call to undefined function etheme_get_option() in /home/customer/www/chicagodistributors.com/public_html/wp-content/themes/xstore/woocommerce/cart/mini-cart.php:24
Stack trace:

#0 /home/customer/www/chicagodistributors.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()

#1 /home/customer/www/chicagodistributors.com/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2268): wc_get_template(‘cart/mini-cart….’, Array)

#2 /home/customer/www/chicagodistributors.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(206): woocommerce_mini_cart()

#3 /home/customer/www/chicagodistributors.com/public_html/wp-includes/class-wp-hook.php(308): WC_AJAX::get_refreshed_fragments(”)

#4 /home/customer/www/chicagodistributors.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)

#5 /home/customer/www/chicagodistributors.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

#in /home/customer/www/chicagodistributors.com/public_html/wp-content/themes/xstore/woocommerce/cart/mini-cart.php on line 24

WordPress Environment

WordPress address (URL): https://goldeneagledistributors.com
Site address (URL): https://goldeneagledistributors.com
WC Version: 7.8.0
REST API Version: ? 7.8.0
WC Blocks Version: ? 10.2.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

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WC Database Prefix: gih_
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Post Type Counts

af_c_fields: 14
afreg_fields: 11
attachment: 2854
br_filters_group: 2
br_product_filter: 6
custom_css: 1
customize_changeset: 165
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Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (21)

FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.24.0
Contact Form 7: by Takayuki Miyoshi – 5.7.7
Country & Phone Field Contact Form 7: by Narinder Singh Bisht – 2.4.5
Elementor Pro: by Elementor.com – 3.14.0
Elementor: by Elementor.com – 3.14.0
XStore Core: by 8theme – 5.1.7
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.5
ManageMore Connector: by Intellisoft Solutions
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Media from FTP: by Katsushi Kawamori – 11.14
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Product Table for WooCommerce by CodeAstrology (WooproductTable): by CodeAstrology Team – 3.4.1
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WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.30.2
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.7
WooCommerce: by Automattic – 7.8.0
WP File Manager: by mndpsingh287 – 7.1.9
XStore White Label Branding: by 8theme – 1.0.6

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Bulk Media Register: by Katsushi Kawamori – 1.30
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User Registration ( Pro ): by WPEverest – 4.0
User Registration Conditional Logic: by WPEverest – 1.4.0
User Registration Customize My Account: by WPEverest – 1.2.0
User Registration File Upload: by WPEverest – 1.3.5
User Registration for WooCommerce: by WPExperts – 1.1.2
User Registration Mailchimp: by WPEverest – 2.0.0
User Registration WooCommerce: by WPEverest – 1.4.0
weLaunch Framework: by weLaunch.io – 1.0.14
WooCommerce AJAX Products Filter: by BeRocket – 3.1.4.1
WooCommerce Variations Table: by weLaunch – 1.3.12
WP All Import - User Import Add-On Pro: by Soflyy – 1.1.9-beta-1.0
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.5-beta-1.7
WP All Import Pro: by Soflyy – 4.8.1-beta-1.3
WPFront User Role Editor: by Syam Mohan – 3.2.1.11184
WP Mail Logging: by WP Mail Logging Team – 1.11.2
WP Mail SMTP: by WP Mail SMTP – 3.8.0
WP Media folder: by Joomunited – 5.5.11
XStore AMP: by 8theme – 1.0.4

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
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HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

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Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #1702 - /terms-and-conditions/

Theme

Name: XStore Child
Version: 0.0.1
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 9.1.7
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

Templates

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/cart/proceed-to-checkout-button.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/review-order.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore-child/woocommerce/emails/admin-new-order.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product-reviews.php
xstore/woocommerce/single-product.php

Admin

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Disabled Features: core-profiler
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Daily Cron: ? Next scheduled: 2023-06-21 02:16:03 -05:00
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Notes: 42
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Action Scheduler

Complete: 18,783
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Status report information

Generated at: 2023-06-20 16:19:37 -05:00
`

Hi,

I understand you would like to improve the customer shopping experience by ensuring they are explicitly informed about the availability of items in their cart.

Since there are more than 50 or 60 variants, I’d suggest increasing the limit of number of variations to see if that makes a difference, here there is more information: https://woocommerce.com/document/change-limit-on-number-of-variations-for-dynamic-variable-product-dropdowns/

If the above does not help, please include a link to the product that is having the issue so that we can check.

Cheers!

hello, so let me explain, we are in the business of vape distributors, in which items have different flavors, we have many distributors use big commerce but we use woocommerce. so if the lets says ITEM A had 50 varaitions, our customers are mainly other distributors, so they take long to place an order, they fill the cart, then sleep on it, in between, the item quantity varies, some go out of stock, and in some cases customer saw we had 25 of one variant, and he put in his cart, and now we have 20 avaliable the next day.

so what happens in that, BIG Commerce give them notification for all the variation in thier respective line items, like if the 50 variants customer added, it will make the item 0 at the time of checkout, and notification will be in that line item saying ITEM is not in stock, and also it will adjust to proper value if the item remaning is less, so lets say the customer had put 25, and now it has 20 left at the time of check out, it will adjust to 20, and give notification in that line item, that quantity has been adjusted to what is avalaible.

in current structure of woocommerce, it gives notification on the main title of the item, and only first varaint which is out of stock, but others as we notice, it doesnt give info, so our customers are saying that they have no idea which variants are having shortages, or out of stock.

suggestion is that all the notification should be in the line item, and quantities should be autofill.

if that is not possible, then notification should be avaliable for all the item that are having issues, but in this case, in some cases the notifications will be very long, because our customers orders are about 200 plus items at once, so if the notifications are this long, it takes lot of reading, so again it boils down to notification in line item is the best design

Hello @goldeneagledistributors,

in current structure of woocommerce, it gives notification on the main title of the item, and only first varaint which is out of stock, but others as we notice, it doesnt give info, so our customers are saying that they have no idea which variants are having shortages, or out of stock.

I think I understand what you mean now, you want the out-of-stock notice to mention all variations, not one at a time, correct?

Link to image: https://d.pr/i/PTt2Fn

I believe is done intentionally by design make the notice readable when you add many products, as in your situation.

However, once you remove the first out-of-stock variation mentioned, the notice should update to the next out-of-stock variation, and so on.

Please check this screencast for context: https://d.pr/v/ejqs7I

If you’d like to remove out-of-stock variations automatically, you can check out this snippet: https://stackoverflow.com/a/54120332

You can add it using a code-adding plugin a plugin like Code snippet.

If you need assistance from a developer to help you build a more tailored solution, consider hiring a WooExpert.

Cheers!

Ok, so as you are saying, it gives notice on top for the first varaint, and then once the customer removes it, it gives second notfication of the other varaint, and so one, so basically if the customer has added 200 items in the cart, and now 35 of them went out of stock, every item they remove, it changes to different notice, you would think its better solution?, they would have to do this 35 times, and will get tired of this, I do understand why you are giving one notification on time, because you surely cant give notification of all the 35 items on top, so its coming one by one, that is why my suggestion is better, instead of giving the notification on top, why not give small notification in line item, so they can select all that are out of stock at once, and remove then bulk. one key stroke, and super fast.

Hello @goldeneagledistributors,

My apologies for the late reply, we’re experiencing a high volume of tickets across all products we support.

Ok, so as you are saying, it gives notice on top for the first varaint, and then once the customer removes it, it gives second notfication of the other varaint, and so one, so basically if the customer has added 200 items in the cart, and now 35 of them went out of stock, every item they remove, it changes to different notice, you would think its better solution?

WooCommerce is an incredibly versatile tool, making it the perfect fit for all types of online stores. However, your case is quite unique. Not all stores anticipate having over 200 items in a customer’s cart, let alone leaving those items there until some go out of stock.

That’s where the customizable and developer-friendly design of WooCommerce shines. You can locate the file responsible for this behaviour at this link: https://github.com/woocommerce/woocommerce/blob/e97eda12aeb5065a059b141352edc013debd3e8d/plugins/woocommerce/includes/class-wc-cart.php#L752

If you require the assistance of a developer, consider hiring a WooExpert.

Moreover, I highly suggest you check our B2B solutions at WooCommerce.com.

instead of giving the notification on top, why not give small notification in line item, so they can select all that are out of stock at once, and remove then bulk. one key stroke, and super fast.

This can be achieved with the snippet I shared in my previous reply. :?)

Let us know if you have any other questions.