Outbound HTTPS not working

  • Resolved riccian

    (@riccian)


    4 years, 7 months ago

    I cannot set up Jetpack because of the following error:

    Outbound HTTPS not working
    Your site could not connect to WordPress.com via HTTPS. This could be due to any number of reasons, including faulty SSL certificates, misconfigured or missing SSL libraries, or network issues.

    I already tried disabling all themes and plugins but it did not solve the issue.

    Also, I received a technical issue notification. Here’s the content:
    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 167 of the file /home/xxxxxxxx/public_html/wp-content/plugins/jetpack/vendor/autoload_packages.php. Error message: require_once(): Failed opening required ‘/home/xxxxxxxx/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-modules.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)

    • This topic was modified 4 years, 7 months ago by riccian.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    Can you please provide the URL of the site you’re trying to connect? Then we can take a look.

    Thread Starter riccian

    (@riccian)

    Hello, @kokkieh.

    Here’s the site link: https://www.freedomwall.net/.

    Plugin Support KokkieH

    (@kokkieh)

    Thanks. As the error specifically mentions HTTPS, I had a look at your SSL certificate, and it appears it supports the outdated TLS 1.1 protocol:

    https://www.ssllabs.com/ssltest/analyze.html?d=www.freedomwall.net

    As a first step, contact your hosting provider so they can help you update your SSL certifictate, then try reconnecting again.

    If it still won’t work, try deleting the Jetpack folder from the Plugins folder in your WordPress installation completely via FTP, then reinstall the pluging and try to connect. Let us know if that also won’t work.

    Thread Starter riccian

    (@riccian)

    According to my host, both TLSv1.1 and TLSv1.2 are enabled on the server.

    I think, I may need to disable Jetpack for now.

    Thread Starter riccian

    (@riccian)

    By the way, the issue started to appear only after I updated to WPv5.4 and updated to the latest version of Jetpack.

    I did not make any changes to the server or wp settings.

    Plugin Support KokkieH

    (@kokkieh)

    According to my host, both TLSv1.1 and TLSv1.2 are enabled on the server.

    Browser support for TLSv1.1 has been deprecated, as explained at https://blog.qualys.com/ssllabs/2018/11/19/grade-change-for-tls-1-0-and-tls-1-1-protocols (you’ll reach that if you click on the More Info link on the analysis for your site’s SSL certificate). So the fact that TLSv1.1 is supported might be the problem here, as it degrades your SSL cert to a B grade.

    As the warning you’re seeing specifically mentions faulty SSL as a possible cause, this is the first thing we need to rule out.

Viewing 6 replies - 1 through 6 (of 6 total)
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