Outdated Documentation, No Support

  • drew

    (@drewdrewchristophercom)


    6 years, 1 month ago

    Documentation and video are outdated. No response in hours, no chat agent available on their site. But the plugin site states:

    First-Class Support to Manage WooCommerce Product Feed – Every Time!
    A full support team via live chat, ticket submissions, email, and phone.

    • This topic was modified 6 years, 1 month ago by drew.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ExportFeed.com

    (@purpleturtlepro)

    Hi Drew,

    Can you please let us know what issues are you facing right now? We were unavailable due to local festivals. However, if you left a support ticket or an offline message, we don’t miss to reply to them even after the vacations.

    We’re continuously updating our documents. If you need MWS API Access Keys, you need to provide information about your business and apply for access to Amazon. They will thoroughly review your submitted information. This process may take up to 30 days. As the duration is quite long, we’re updating our plugin with a feature which will allow you to create the product feed and at least upload the feeds to Amazon manually until the access is provided.

    Please visit us via LiveChat so that we can help you with the process.

    Regards,
    ExportFeed Support

    Thread Starter drew

    (@drewdrewchristophercom)

    Amazon will not give me an API key for a plugin developed by you. After applying for one, It violates their terms. You, as a developer should have an API key to use globally as you do not have one in the U.S.

    I understand Amazon has changed their guidelines, but you never bothered to let the customer know this prior to downloading and spending time trying to connect your plugin, let alone updating any outdated support text on your website.

    In any case, I’ve moved on to another plugin without requiring an API, which I believe you are currently trying to roll out at sometime soon.

Viewing 2 replies - 1 through 2 (of 2 total)
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