• Hello, I have installed mailpoet on my website, so far all the settings and functions are working, but I have a problem receiving emails to outlook on the PC version. The pictures are not loading. On the phone, via the app everything works. Gmail works perfectly, the problem is only on the computer and only in Outlook. Can you help me, what am I doing wrong?

    ps: All photos in WebP format

    thanks for your help!

    Lukasz

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello, I have installed mailpoet on my website, so far all the settings and functions are working, but I have a problem receiving emails to outlook on the PC version. The pictures are not loading. On the phone, via the app everything works. Gmail works perfectly, the problem is only on the computer and only in Outlook. Can you help me, what am I doing wrong?

    I understand the images aren’t loading in emails when viewing them in Outlook on your PC. This seems like an issue with Outlook settings. I’m afraid Outlook troubleshooting is outside the scope of our support. I’d suggest doing a Google search about this or contacting Microsoft support for further help.

    Thread Starter progress000

    (@progress000)

    Hi,

    I appreciate your response and understand that troubleshooting Outlook may not be within the scope of your support. However, when I considered installing mailpoet I didn’t think I would encounter such a problem. This is the first time I have encountered a situation where email display problems can be assigned to Outlook settings, especially given the widespread use of Outlook in my region that is not a niche mailbox.

    Asking customers to check and adjust their mail settings seems ridiculous. Especially when everything works smoothly on mobile apps, the problem seems to be only on PCs. We have tested this on different computers and email accounts, but the problem persists.

    I would appreciate any further insights or help in resolving this issue. Thank you.

    Lukasz

Viewing 2 replies - 1 through 2 (of 2 total)
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