over 1000 users cant see them

  • Resolved tylerfisher

    (@tylerfisher)


    4 years, 8 months ago

    I think your dashboard isn’t right… it says I have 1376 users on the site.

    How do i initiate chats with them now? I have the 9.0.5 update… Should of kept the older version it was much much better

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Tyler,

    In this release you may only chat with someone that has actually requested chat support.

    We’ve removed the ability to initiate a chat with a user from the agent’s side. We did this as we plan to re-make this feature from scratch again later on since the current one doesn’t 100% meet the privacy standards we want to set. Also this function was heavy on your wp server.

    If you need the old version, it can still be downloaded here from the bottom of the page:
    https://www.ads-software.com/plugins/wp-live-chat-support/advanced/

    • This reply was modified 4 years, 8 months ago by WP-LiveChat.
    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there,

    We found a bug that would +1 increase this user counter and would never reset it properly. This was fixed in the latest version along with a lot of other minor fixes.

    Please let us know if the latest version resolves this issue.

    Thank you.

    Thread Starter tylerfisher

    (@tylerfisher)

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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