Overcharging customers

  • Hi,

    I set up multiple seperate donate buttons along with an “other enter an ammount button” set up. I had 3 seperate instances where customers wanted to donate a specific ammount ($25) but were overcharged ($1000!)

    The following are the ones set up where customers were over charged $1000>>
    [accept_stripe_payment name=”Name of the Donation” quantity=”n/a” price=”5″ button_text=”$5″]
    [accept_stripe_payment name=”Name of the Donation” quantity=”n/a” price=”25″ button_text=”$25″]
    [accept_stripe_payment name=”Name of the Donation” quantity=”n/a” price=”100″ button_text=”$100″]
    [accept_stripe_payment name=”Name of the Donation” quantity=”n/a” price=”500″ button_text=”$500″]
    [accept_stripe_payment name=”Name of the Donation” quantity=”n/a” price=”1000″ button_text=”$1000″]
    [accept_stripe_payment name=”Name of the Donation” quantity=”n/a” price=”5000″ button_text=”$5000″]

    and

    [accept_stripe_payment name=“DONATE“ button_text=”Donate Now”]
    was the code that worked properly

    • This topic was modified 7 years, 10 months ago by dyeung2017.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, just for verification. Did you follow these instructions to create your donation buttons?

    Plugin Author mra13

    (@mra13)

    Please post a link to the page where you have these shortcodes so we can see what mistake is in there.

    Thread Starter dyeung2017

    (@dyeung2017)

    I’ve created a test page the enter in a custom ammount still seems to be working however the button value buttons still seem to be checking out in the $0000’s
    https://jeanforpremier.ca/donatetest/

    Plugin Author mra13

    (@mra13)

    You contacted us via our contact form so we have replied there.

    The double-quotes in the shortcode looks malformed. You should go to the “Text” mode of the wordpress page editor then delete the existing double-quotes and add new double-quotes using your keyboard.

    Thread Starter dyeung2017

    (@dyeung2017)

    Changed the shortcodes and deleted the existing double quotes however problem still persits the problem arises once the payment has been processed in both instants when a customer donates $25 for example using the $25 button the amount charged to the customer is $5000 instead

    Plugin Author mra13

    (@mra13)

    Something very weird is going on this site. I can’t think of anything else for this unfortunately.

    I maybe able to jump on your site and take a look to see if I can spot anything there. However, that will have to be done as a paid support ticket. You can use our site to get in touch (if you are interested in getting paid support).

    Thread Starter dyeung2017

    (@dyeung2017)

    It appears that the overcharge only occurs when I have more than one button applied to the page see the codes below:

    [accept_stripe_payment name=”Cool Product” price=”25.00″ button_text=”25″ class=”” quantity=”1″] [accept_stripe_payment name=”Cool Product” price=”50.00″ button_text=“50” class=”” quantity=”1″] [accept_stripe_payment name=”Cool Product” price=“100.00″ button_text=“100” class=”” quantity=”1″]

    Am I missing a code that should exist to close the first button so it does not interfere with the rest? it appears that when more than one is applied the $000 over charge occurs

Viewing 7 replies - 1 through 7 (of 7 total)
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