Overpriced and full of bugs

  • I’ve been struggling with ignitiondeck for a while now and decided to give up.
    It’s containing a lot of bugs and is quite expensive. Don’t buy! Please read the other comments. I’m not the only one having trouble with bugs.
    The software is not very user friendly, the documentation is outdated and the support is not providing much help.
    Orders are registered 2 or 3 times, the translation doesn’t work so you’ll have a lot of frustrations and end up with a messed up project.
    The whole system is a piece of crap. I want my money back!

    In the end I will have to switch to another crowdfunding platform, so a waste of time and money! Don’t buy!!

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  • Thanks for taking the time to share your feelings about our product.

    I looked through our system for emails or support tickets related to Lumier Publishing, but could not find any. Could you tell me if you have submitted any support tickets that were either not answered, or answered insufficiently?

    Is there any chance that this thread is yours?

    https://ignitiondeck.com/id/forums/thread/project-reward-level-translation/#post-69196

    We responded within 1 hour yesterday, but did not hear back until 4am this morning, at which time it seems you submitted this review.

    Please note that our support team is based in the US, and typically operates 9am-5pm EST.

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