Oxygen Builder Not Accessible after SG Update

  • Resolved meduzz

    (@meduzz)


    3 years, 3 months ago

    Hello,

    After updating the SG Optimizer I am no longer able to access Oxygen Builder to edit Pages.

    When I select a page to edit with Oxygen Builder, a black modal appears asking me to select a new preset color and regardless of choosing a name and setting “add” nothing happens. I cannot exit this screen.

    I disabled all plugins and reenabled each one to see which one was creating the issue, effectively isolating it to SG Optimizer in staging site – unfortunately, my clients production site had auto updates enabled on Siteground’s end and the addon updated by itself – I no longer can update my clients site in production.

    Please take a look, the plugin is active as the specified url.

    Thanks so much in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    Hey there @meduzz ,

    Please update the SiteGround Optimizer to the latest 5.9.5. Everything should be working as expected with the new version.

    However, if you have any issues, feel free to reach back to us!

    Kind regards,
    Stoyan

    Thread Starter meduzz

    (@meduzz)

    Hi @stoyangeorgiev Just did, everything works smoothly now. Thank you so much!

    Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    Hey there @meduzz,

    I am glad that it’s all working as expected now!

    If you like our plugin, you can go ahead and leave a review if you have the time. This will really help us a lot!

    Kind regards,
    Stoyan

Viewing 3 replies - 1 through 3 (of 3 total)
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