Package Tracking Feature not available

Hello @hetaweb

The WC order must contain a captured PayPal payment, then the Package Tracking metabox automatically appears. Otherwise, it may be disabled via “Screen Options” from the top of the page.

However the functionality is enabled by default, there no longer is a setting to specifically activate it.

Kind regards,
Krystian

Hello
thanks for your reply. It seems that under “Screen Option” it is not available. Here you can see the screenshot: https://ibb.co/82k4Yzq
Can you figure out why?
thanks again

• This reply was modified 11 months, 1 week ago by hetaweb.

Hello @hetaweb

Firstly, could you please provide a larger screenshot that captures more of the screen? Specifically, we need to see the order notes and the header area. This additional context will help us understand the issue better.

Additionally, a system report would be invaluable. You can obtain this by going to WooCommerce > Status > Get system report > Copy for support.

I would recommend that you open a ticket with our service desk for more personalized assistance. You can find the instructions for doing this here: Request Support. Please include the URL of this thread in your ticket as well.

It’s also worth mentioning that Package Tracking v2 is now available by default for every merchant operating in specific regions, which you can check here: WooCommerce PayPal Payments – Package Tracking. For merchants in these regions, it’s essentially an opt-out feature. However, Package Tracking v1, used in other regions, is an opt-in feature and not available by default to every PayPal merchant. If you haven’t connected your PayPal account through the onboarding wizard, you may need to do so to enable Package Tracking v1, or you can contact PayPal Merchant Support for assistance.

Kind regards,
Krystian

Hello, i have just submitted a support ticket with your service desk. Thanks