Packing slip not attaching to new order e-mail

  • I’m back, sorry.

    I’ve found the invoice and packing slip options. I’ve ticked the boxes for all packing slip options. I have also ticked the ‘Attach to: New order (Admin email)’ box in the invoice section, but my “you’ve received a new order” e-mail doesn’t get either the invoice or the packing slip attached.

    What am I doing wrong?

    Thank you in advance!
    May

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hi!
    Packing slip attachment is not available in the free version (the Professional extension offers this), only invoices.
    Is the ‘Enable’ checkbox checked in the Documents > Invoice settings?

    Ewout

    Thread Starter mrtextdesign

    (@mrtextdesign)

    I’ll look into the professional extension, thank you. The “enable” box is checked and customers get their pdf invoice attached, it just doesn’t show up on the new order e-mail I get when someone purchases an item. I assume this is what the “New order (Admin email)” is supposed to do?

    Plugin Contributor Ewout

    (@pomegranate)

    Yes. The fact that customers get the email but not you is a puzzling to me too…

    Thread Starter mrtextdesign

    (@mrtextdesign)

    Well, we both get an e-mail: they get an email with the invoice attached, I get an email that a new order has been place but there is no attachment, even though I’m quite sure the ‘Attach to: New order (Admin email)’ box is supposed to attach the invoice to that e-mail, yes?

    Plugin Contributor Ewout

    (@pomegranate)

    Hello May,

    New order (Admin email)’ box is supposed to attach the invoice to that e-mail, yes?

    Correct. I just tested this on my own install and it works here, I can’t think of any reason why it works for you with the customer email but not with the admin email ??

Viewing 5 replies - 1 through 5 (of 5 total)
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