Page Automatically scroll down a bit on mega menu item hover

  • Resolved saya07

    (@sai07)


    2 years, 9 months ago

    the issue is when i first scroll a bit on any page and then hover on menu item “solutions” the page automatically scroll a bit down When you again hover on it will go down and it will happen until the page goes till footer section.
    I have tried recreating the whole header, deactivated each plugin one by one, even cleared cache and uninstalled cache plugins purged all pages through cdn nothing works.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @sai07 ,

    I have checked your website and found the issue while hovering on the megamenu item. But this is a unusual issue to us and couldn’t reproduce the issue on our end using Generatepress theme which you are using currently.

    So, please provide your website’s system info from Elementor > System Info and we will try to reproduce the issue on our end.

    Waiting for your valuable repsonse and we are always here to help you.

    Regards,
    Benjir

    Thread Starter saya07

    (@sai07)

    Please check it.

    == Server Environment ==
	Operating System: Linux
	Software: nginx
	MySQL version: MariaDB Server v10.4.22
	PHP Version: 7.4.27
	PHP Max Input Vars: 6144
	PHP Max Post Size: 2047M
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: There are some writing permissions issues with the following directories/files:
		 - WordPress root directory
	Elementor Library: Connected

== WordPress Environment ==
	Version: 5.9
	Site URL: https://finsights.biz
	Home URL: https://finsights.biz
	WP Multisite: No
	Max Upload Size: 2 GB
	Memory limit: 512M
	Permalink Structure: /blog/%postname%/
	Language: en-US
	Timezone: Asia/Kolkata
	Admin Email: email deleted
	Debug Mode: Inactive

== Theme ==
	Name: GeneratePress
	Version: 3.1.1
	Author: Tom Usborne
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: en_US
	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.80 Safari/537.36 Edg/98.0.1108.43

== Active Plugins ==
	Advanced Editor Tools (previously TinyMCE Advanced)
		Version: 5.6.0
		Author: Automattic

	Akismet Anti-Spam
		Version: 4.2.2
		Author: Automattic

	Cloudflare
		Version: 4.7.0
		Author: Cloudflare, Inc.

	CoBlocks
		Version: 2.19.1
		Author: GoDaddy

	Code Snippets
		Version: 2.14.3
		Author: Code Snippets Pro

	Crowdsignal Forms
		Version: 1.5.15
		Author: Automattic

	Elementor
		Version: 3.5.5
		Author: Elementor.com

	Elementor Pro
		Version: 3.6.1
		Author: Elementor.com

	ElementsKit Lite
		Version: 2.5.3
		Author: Wpmet

	Essential Addons for Elementor
		Version: 5.0.7
		Author: WPDeveloper

	HTTP2 push content
		Version: 1.9.27
		Author: Pi websolution

	Insert Headers and Footers
		Version: 1.6.0
		Author: WPBeginner

	Jetpack
		Version: 10.7-a.1
		Author: Automattic

	Ninja Tables
		Version: 4.1.11
		Author: WPManageNinja LLC

	Post SMTP
		Version: 2.0.23
		Author: Yehuda Hassine

	Premium Addons for Elementor
		Version: 4.8.6
		Author: Leap13

	Rank Math SEO
		Version: 1.0.82
		Author: Rank Math

	Rank Math SEO PRO
		Version: 3.0.6
		Author: Rank Math

	WordPress.com Editing Toolkit
		Version: 3.26678
		Author: Automattic

	WPForms Lite
		Version: 1.7.2.1
		Author: WPForms

	WP Rocket
		Version: 3.9.1.1
		Author: WP Media

	WP Sitemap Page
		Version: 1.9.1
		Author: Tony Archambeau

== Must-Use Plugins ==
	WP.com Site Helper
		Version: 
		Author: 

== Elements Usage ==
	
	footer : 4
		button : 1
		form : 1
		heading : 8
		icon-list : 2
		social-icons : 1
		spacer : 1
		text-editor : 1
	header : 4
		button : 3
		ekit-nav-menu : 1
		image : 1
	page : 4
		eael-adv-tabs : 2
		google_maps : 1
		heading : 6
		icon-list : 1
		tabs : 2
		text-editor : 1
	section : 21
		accordion : 8
		button : 3
		elementskit-accordion : 3
		heading : 23
		icon-box : 10
		icon-list : 4
		image : 12
		image-box : 3
		text-editor : 2
	wp-post : 3
		elementskit-heading : 20
		elementskit-page-list : 31
		heading : 15
		html : 1
		nav-menu : 1
		tabs : 2
		text-editor : 10
	wp-page : 15
		animated-headline : 2
		button : 8
		eael-adv-tabs : 2
		eael-pricing-table : 2
		elementskit-category-list : 1
		elementskit-dual-button : 1
		elementskit-post-list : 1
		form : 4
		google_maps : 1
		heading : 129
		icon : 15
		icon-box : 13
		icon-list : 12
		image : 19
		image-box : 15
		image-carousel : 2
		nav-menu : 1
		premium-addon-blog : 1
		shortcode : 5
		social-icons : 1
		spacer : 10
		tabs : 4
		testimonial-carousel : 1
		text-editor : 22
		video : 16
	single-post : 1
		author-box : 1
		divider : 1
		facebook-comments : 1
		heading : 3
		image : 1
		post-navigation : 1
		posts : 1
		share-buttons : 1
		theme-post-content : 1
		theme-post-title : 1

== Elementor Experiments ==
	Optimized DOM Output: Active by default
	Improved Asset Loading: Inactive by default
	Improved CSS Loading: Inactive by default
	Inline Font Icons: Inactive by default
	Accessibility Improvements: Active by default
	Import Export Template Kit: Active by default
	Additional Custom Breakpoints: Inactive by default
	Hide native WordPress widgets from search results: Active by default
	Default to New Theme Builder: Active by default
	Landing Pages: Active by default
	Color Sampler: Active by default
	Favorite Widgets: Active by default
	Admin Top Bar: Active by default
	Page Transitions: Active by default
	Form Submissions: Active by default
	Scroll Snap: Active by default

== Log ==
	
Log: showing 20 of 392022-01-24 00:09:22 [info] elementor::elementor_updater Started 
2022-01-24 00:09:22 [info] Elementor/Upgrades - _on_each_version Start  
2022-01-24 00:09:22 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.5.3',
  'to' => '3.5.4',
)]
2022-01-24 00:09:23 [info] Elementor/Upgrades - _on_each_version Finished 
2022-01-24 00:09:23 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.5.3',
  'to' => '3.5.4',
)]
2022-02-03 18:27:33 [info] elementor::elementor_updater Started 
2022-02-03 18:27:33 [info] Elementor/Upgrades - _on_each_version Start  
2022-02-03 18:27:33 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.5.4',
  'to' => '3.5.5',
)]
2022-02-03 18:27:35 [info] Elementor/Upgrades - _on_each_version Finished 
2022-02-03 18:27:35 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.5.4',
  'to' => '3.5.5',
)]
2022-02-04 20:44:04 [info] elementor-pro::elementor_pro_updater Started 
2022-02-04 20:44:04 [info] Elementor Pro/Upgrades - _on_each_version Start  
2022-02-04 20:44:04 [info] Elementor Pro/Upgrades - _on_each_version Finished 
2022-02-04 20:44:04 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.5.2',
  'to' => '3.6.0',
)]
2022-02-04 20:44:04 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.5.2',
  'to' => '3.6.0',
)]
2022-02-10 00:07:39 [info] elementor-pro::elementor_pro_updater Started 
2022-02-10 00:07:39 [info] Elementor Pro/Upgrades - _on_each_version Start  
2022-02-10 00:07:39 [info] Elementor Pro/Upgrades - _on_each_version Finished 
2022-02-10 00:07:39 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.6.0',
  'to' => '3.6.1',
)]
2022-02-10 00:07:39 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.6.0',
  'to' => '3.6.1',
)]

PHP: showing 4 of 4PHP: 2021-12-21 14:15:31 [notice X 4][/srv/htdocs/wp-content/plugins/elementor/includes/managers/image.php::87] Trying to access array offset on value of type bool [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-12-26 08:14:35 [notice X 1][/srv/htdocs/wp-content/plugins/elementor-pro/modules/forms/classes/ajax-handler.php::260] Undefined index: post_id [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-12-30 07:05:50 [notice X 17][/srv/htdocs/wp-content/plugins/elementor-pro/modules/forms/classes/form-record.php::179] Undefined index: referrer [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-02-04 21:02:06 [notice X 3][/srv/htdocs/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]

== Elementor - Compatibility Tag ==
	
	Elementor Pro: Compatibility not specified
	Essential Addons for Elementor: Compatibility not specified
	Premium Addons for Elementor: Compatibility not specified

== Elementor Pro - Compatibility Tag ==
    • This reply was modified 2 years, 9 months ago by Jan Dembowski. Reason: Deleted email address

    Hello, @sai07
    I hope you are doing well.

    Thanks for sharing the System Info. I have checked that and seems everything is fine there. I also have found the ticket you have created at our support center and a reply was sent with further instructions. Please follow the instructions there.

    We can continue our conversation over the Support Ticket. Let me know if there is anything else that you need help with.

    Best Regards,
    Prosenjit

    Thread Starter saya07

    (@sai07)

    I see that the ticket has been turned to resolved but its not yet. I haven’t received any reply from support for further instructions.

    Hello, @sai07
    I hope you are doing well.

    Since you have created a ticket at our support center, for that reason, I have marked it as resolved. You will surely receive an update on the ticket you have created at our support center and we will continue the inspection until the issue gets solved. I hope you can understand.

    Best Regards,
    Prosenjit

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Page Automatically scroll down a bit on mega menu item hover’ is closed to new replies.

Tags