page blanche

  • Bonjour,

    J’ai un souci avec l’installation de MailPoet : l’ongles “Newsletter” n’est plus accessible. Il me mène sur une page blanche et je ne peux plus créer de newsletter. Les onglets Abonnés Réglages et Premium restent opérationnels.
    Depuis que j’ai installé MailPoet, je n’ai parfois plus non plus l’accès à l’onglet Extensions (mais c’est plus aléatoire…).

    Merci d’avance pour votre aide.

    Le site est visible ici : https://www.myotte.info/wordpress/

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 9 replies - 1 through 9 (of 9 total)

  • Make sure you haven’t removed the permissions to access that page from the Settings page, Advanced tab.

    Thread Starter Fred_M

    (@fred_m)

    where can I see that ???

    Thread Starter Fred_M

    (@fred_m)

    Hello,
    I have always the same problem : my page “Newsletters” does not appear (white page), but it’s the only one.
    In my Settings page, Advanced, everyone can write a newsletter.
    I tryed to change my ftp permissions on the folder “wysija-newsletters”. I can write one time a new newsletter but now i can’t anymore…
    The current theme I use : UNITE

    Thank you for your help !

    Thread Starter Fred_M

    (@fred_m)

    I just make a test. It semms to be a problem between my theme and Mailpoet. When I use another theme, FELICITY, for exemple, the problem disappears !

    What can I do ???????

    Wysija

    (@wysija)

    @fred_m You’ll need to talk with your theme developers. They are wrongly enqueuing their scripts in all admin pages, that’s why MailPoet is not working as expected.

    Thread Starter Fred_M

    (@fred_m)

    Bonjour,

    Je ressort ce post : j’ai le même problème qui existe maintenant sur ma page wp-admin/plugins.php
    Elle appara?t blanche.
    J’ai fait l’essai en utilisant des thèmes différents, rien n’y fait.
    Quelqu’un peut-il m’aider ???

    Merci

    Hi,

    Can you enable debug mode? It’s under MailPoet > Settings > Advanced > Show Geeky Options. Then reply back with any error messages.

    Thanks!

    Thread Starter Fred_M

    (@fred_m)

    In the debug mode I choose “+safe PHP errors”…
    Here is the message :
    “
    Fatal error: Out of memory (allocated 34340864) (tried to allocate 7168 bytes) in /homepages/20/d146807011/htdocs/wordpress/wp-content/plugins/wysija-newsletters/helpers/backloader.php on line 35
    “
    Thanks for the help !!!

    Hi,

    Looks like you may have a memory issue. Please follow this guide:

    https://support.mailpoet.com/knowledgebase/allocated-memory-size-issue/

Viewing 9 replies - 1 through 9 (of 9 total)
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