Page Builder: After upgrade to 1.4.4 pages are blank

Btw: I’m only using the “Text” widget and use HTML in there.

There are a few strange errors there. Do you by any chance have access to your server’s error logs? An error message would be a huge help in figuring out what the problem is.

Also, if you could give me any of the following:

* Your WordPress version.
* PHP version.
* A list of plugins you have installed.

Currently no access to the logs, but I could get it if necessary. I also could give you temporary access as WP admin, if that helps.

WordPress 3.8.1 (using your Vantage theme)
PHP version 5.3.3-7+squeeze18
MySQL version 5.1.72

Plugins:

Active

All In One SEO Pack
Antispam Bee
BackWPup
Category Order
Easy Add Thumbnail
Google+ Author Plugin
Google XML Sitemaps
Multiple content blocks
NextScripts: Social Networks Auto-Poster
Page Builder by SiteOrigin
PS Disable Auto Formatting
SEO Smart Links
Statpress Visitors
Ultimate Tag Cloud Widget
WP Fastest Cache
WP Multibyte Patch

Inactive

Acunetix Secure WordPress
Advanced Menu Widget
Akismet
NextGEN Gallery by Photocrati

I’d like to add a me too on this thread.

Been struggling since 1.3.10 to update…every version I’ve tried gives me the same issue. On pages designed with PageBuilder, following the plugin update
I get this blank PageBuilder box.

This is pretty frustrating — I’d prefer not to have to completely redevelop all of my pages just to upgrade. I keep downgrading back to 1.3.10. My WordPress theme is Vantage Premium.

Thanks so much for your help & hard work.

This is looking like the same issue I reported as well. Every time I update an existing PageBuilder page it blanks out my text widgets.

Though the widget still exists which is slightly different than tsinghua’s problem.

Greg: have you tested modifying pages originally designed by a previous version?

Just as a test. I created a page today with PB and published, then did similar moves/deletes of widgets and putting stuff in different rows…

Everything is working ok on pages built and edited with this version of PB. If I modify a page built in a previous version, it breaks the page and clears out my panels.

Hi @tsinghua.

That looks like the Page Builder code isn’t loading properly. Can you try doing a hard refresh to make sure the latest code is loading.

Windows: ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5

After that, can you check if you’re getting any Javascript errors. The same goes for anyone else getting this error. If I can track down the error that’s causing the Page Builder interface and content to not load, I should be able to fix it.

https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

@jezter6, yeah, I did do some testing with updating from older versions, but I’ll do some more testing. Maybe there is a specific situation that I missed.

Hi Greg,

no JS errors whatsoever.. only a warning that something is deprecated.

I also tried disabling “Copy to Post” in the settings, like you suggested in another thread, to no avail.

Here’s the result of my first round of searching for JS errors:
From Chrome.

Uncaught TypeError: Cannot call method 'replace' of undefined panels.admin.panels.min.js?ver=1.4.4:2
$.fn.panelsCreatePanel panels.admin.panels.min.js?ver=1.4.4:2
panels.loadPanels panels.admin.panels.min.js?ver=1.4.4:13
(anonymous function) panels.admin.min.js?ver=1.4.4:4
c load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3
p.fireWith load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3
x.extend.ready load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3
q load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:3

From Firefox:

16:45:13.877 Use of getPreventDefault() is deprecated.  Use defaultPrevented instead. load-scripts.php:4
16:45:14.029 TypeError: formHtml is undefined panels.admin.panels.min.js:2

Screenshot

We are joining this thread, currently in development with Vantage Pro running a Child theme. WordPress 3.8.1, PageBuilder 1.4.4. This is a managed dedicated server, so I can’t easily tell you what Version of PHP we are running, but it should be very current. We get the same blank page when we hit the update button. Pages not built with PageBuilder update normally. Firefox throws plenty of warnings, but no errors.

Plugin List:
Black Studio TinyMCE
Captcha Pro
Contact Form 7
Custom Post Widget
Easy Social Icons
Google Maps Widget
Meta-slider
Page Builder
Recent Posts Widget Extended
Responsive Add-ons
Root Relative URLs
Tiny MCE Advanced
TW Recent Posts Widget (not in use)
Wordfence Security
WP htaccess control

Thanks for the error messages tsinghua. It looks like what could be happening there is that some widgets give Page Builder a title that it doesn’t know how to handle.

I’ve added some error checking. Can you see if this development version of Page Builder fixes the issue for you?

https://siteorigin.com/wp-content/uploads/2014/02/siteorigin-panels.trunk_.06.02.2014.zip

You’ll need to delete the current version of Page Builder before installing this development version.

Thanks for the help, Greg. I deleted Page Builder and installed the development version above.

Still getting the exact same behavior from the plugin. Here is the error debugging from Chrome.

Uncaught TypeError: Cannot call method 'replace' of undefined panels.admin.panels.min.js?ver=trunk:2
event.returnValue is deprecated. Please use the standard event.preventDefault() instead.
2
Uncaught TypeError: Cannot call method 'replace' of undefined panels.admin.panels.min.js?ver=trunk:2

It’s an odd glitch, because I can open PageBuilder’s first level menus (to add widgets, columns, pre-built layouts) but when I click any of the options nothing happens.

Here is the error code when I click one of the add widget buttons:

Uncaught TypeError: Cannot call method 'replace' of undefined panels.admin.panels.min.js?ver=trunk:2
$.fn.panelsCreatePanel panels.admin.panels.min.js?ver=trunk:2
(anonymous function) panels.admin.min.js?ver=trunk:4
x.event.dispatch load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:4
v.handle load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:4

I’ve tried disabling most of the plugins on the site, systematically. I’ll look into widgets into more depth.

Would it be possible for you to create a temporary admin account for me so I can log in and take a look? If so, can you create it for [email protected]

Done

Greg, I’m not sure if this is helpful, we can still make updates to our custom home page.