Page Builder shows a panel instead of widgets

Hi,

Thanks for reaching out. The provided screenshot is a common sign of a plugin conflict. Would you mind running a quick plugin conflict test?

You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.

If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

You could also try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very light weight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.

Kind regards,
Alex

Thank you @alexgso we are able to solve this. The plugin having the issue is Visual Email Builder by Sushil Kumar . Is there a reason why there is this conflict?

Hi @klenshop,

Thanks for running the test. I’m not familiar with that plugin. A quick look at it however suggests its code should be specific to its custom post type. I recommend checking with the author of that plugin to check if there’s a way to prevent the visual email builder code from loading elsewhere.

Kind regards,
Alex