page caching cause problem for payment

Hey there @mathpresso

Sorry to hear that, could you please go to Hummingbird -> Caching -> Exclusions and add the checkout page and see if it helps.

Hope this helps, let us know if you have any further questions.

Regards,

Jorge

hello there
thank you so much because of your answer.
I had inactivated the download part in caching page part of the plugin, which I have typed if instead of is by mistake.
any way. for that you have offered is it enough I put the URL like this?
for example:
“https://www.example.com/paymentpage”
best regards

Hello @mathpresso

/paymentpage should be enough
https://monosnap.com/file/5ivMxGkBfzkr071IP3GDqj6AuQZDsQ

Let us know how that goes! ??

Thank you,
Dimitris

Hello @mathpresso,

Hope all is well~

We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

Have a good day and take care!

Cheers,
Nastia

Hello Nastia
I am really sorry that I’ve totally forgot to inform you what has happened about that problem.
I did what you told me but it didn’t work, so I decide to deactivate the plug-in.
I will be si happy if you give any possible suggestion.
thank you so much in advance.
Sincerely

Hi @mathpresso,

I would recommend you to check out this article for some detailed instructions that can help resolve the issue: https://docs.easydigitaldownloads.com/article/185-shopping-cart-is-empty-at-checkout

Best regards,
Anton