Page dims but popup window doesn’t appear

  • Resolved rickpoet

    (@rickpoet)


    8 years, 4 months ago

    Hi, This was working great for a while. Now when the Optin Form is set to display (I have it set to “once”), the screen dims, but the form doesn’t display.

    Using it on this website: https://www.poetrysuperhighway.com/

    The only thing on the backend which has been updated since successfully using Optin Forms is the actual WordPress installation (no other plugins or theme updates).

    I’ve tested this on three Mac browsers (Safari, Firefox and Chrome). Any help would be appreciated.

    Thanks!

    Rick

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    Thats no good, here are some steps that will hopefully help.
    -First make sure Optin Cat is fully updated (V1.7.2).
    -Then deactivate and reactivate the plugin.
    -Also save your forms again after doing the above.

    If the issue persists, please let us know if it’s for all popups, even newly created ones, or for only 1 form that this is happening.

    Regards,
    Jeremy Hoffman
    Support Engineer,
    Fatcat Apps

    Thread Starter rickpoet

    (@rickpoet)

    Hi…thanks for the reply. This seemed to clear up on it’s own after resaving the form. I’ll let you know if it pops up again. (or, haha, fails to pop up.)

Viewing 2 replies - 1 through 2 (of 2 total)
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