Event page displays as raw code on mobile for some events

  • Resolved ciarando

    (@ciarando)


    1 year, 7 months ago

    Our site has a persistent, intermittent issue with events. Some events sometimes display as raw code on mobile.

    Any minor edit to the page will resolve the issue. However it always reappears eventually.

    Updating, or deactivating plugins also resolves the issue temporarily. So it’s extremely difficult to identify whether a plugin conflict is the root of the problem.

    Has anyone else experienced this issue? I can’t find anything on previous threads.

    TIA for your assistance!

    • This topic was modified 1 year, 7 months ago by ciarando.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jean A

    (@jeanabarquez)

    Hi @ciarando,

    I’d be glad to assist you today!

    I have checked the page you provided and saw the problem with rendering your event details. The issue seems to be related to caching because adding ?nocache=1 to the URL actually fixes the format. When you make a minor edit to the page, it could also trigger a cache refresh, temporarily resolving the issue.

    Kindly check your cache configuration or disable it completely to see if the problem persists.

    Best regards,

    Jean

    Thread Starter ciarando

    (@ciarando)

    Hi Jean,

    Thanks so much for your helpful response! I have experimented with tweaking the caching settings previously but I’ll try that again on your advice.

    I’ll monitor and see if the problem persists as I disable each cache setting.

    Plugin Support Darian

    (@d0153)

    Hi @ciarando

    Do you happen to have SiteGround Optimizer installed on your website? If this is the case, we suggest checking out our knowledgebase article for recommendations that could potentially help.

    Thread Starter ciarando

    (@ciarando)

    @d0153 yes! This is super helpful. Thanks so much!

    Plugin Support Abz

    (@abzlevelup)

    Hi @ciarando, glad that we can help. Also, make sure to clear cache and flushing permalinks right after configuring.

    Have a great day!

    Cheers,
    Abz

    Plugin Support Darian

    (@d0153)

    Hi @ciarando

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Event page displays as raw code on mobile for some events’ is closed to new replies.