Page does not contain the [woocommerce_my_account] shortcode

  • Resolved flourishvail

    (@flourishvail)


    2 years, 7 months ago

    I am using WP, Elementor, and WooCommerce. In the WooCommerce status page, I get the error: Page does not contain the [woocommerce_my_account] shortcode

    When I go into Elementor, I see that [woocommerce_my-account] is there and when I preview my page it looks like it should.

    Could this be because WooCommerce put a “My Account” button on my page and I already have a “My Account” page? I can’t find a way to get rid of the button WooCommerce installed and when I use it, it brings me to my Home Landing page and not my account page.

    Any ideas on how to fix this/these issues? I’m not sure if this is all one issue or multiple.

    Thanks for any help you can give!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello,

    In the WooCommerce status page, I get the error: Page does not contain the [woocommerce_my_account] shortcode

    To check this much better, please provide the following:

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    You can add the following CSS code to hide the button you are mentioning:


    Link to image: https://snipboard.io/7HmCo5.jpg

    
#masthead .login-register a {
    visibility: hidden;
}

    Be sure to add this code under:
    Appereance > Customize > Additional CSS.

    Thanks.

    Thread Starter flourishvail

    (@flourishvail)

    Thank you! Here is the status report:

    
### WordPress Environment ###

WordPress address (URL): https://flourishvail.com
Site address (URL): https://flourishvail.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: mlv_
Total Database Size: 18.09MB
Database Data Size: 14.41MB
Database Index Size: 3.68MB
mlv_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
mlv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mlv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mlv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_actionscheduler_actions: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
mlv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
mlv_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
mlv_aioseo_notifications: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
mlv_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
mlv_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
mlv_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
mlv_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
mlv_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
mlv_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mlv_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
mlv_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_mec_attendees: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_mec_bookings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mlv_mec_dates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_mec_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_mec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_mec_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_options: Data: 5.03MB + Index: 0.14MB + Engine InnoDB
mlv_postmeta: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
mlv_posts: Data: 2.47MB + Index: 0.06MB + Engine InnoDB
mlv_sgs_log_events: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
mlv_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_trp_gettext_en_us: Data: 0.31MB + Index: 0.38MB + Engine InnoDB
mlv_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
mlv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mlv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mlv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mlv_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
mlv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mlv_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mlv_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 28
custom_css: 1
customize_changeset: 11
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 20
page: 13
post: 2
product: 15
revision: 166
shop_order: 1
wp_global_styles: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

All in One SEO: by All in One SEO Team – 4.1.10
Elementor: by Elementor.com – 3.6.4
Envira Gallery Lite: by Envira Gallery Team – 1.8.4.2
Essential Addons for Elementor: by WPDeveloper – 5.0.13
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
Google Listings and Ads: by WooCommerce – 1.12.5
Jetpack: by Automattic – 10.8
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.9.22
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
MailPoet 3 (New): by MailPoet – 3.87.1
Modern Events Calendar Lite: by Webnus – 6.5.3
SiteGround Optimizer: by SiteGround – 7.0.9
SiteGround Security: by SiteGround – 1.2.7
TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.2.5

WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Payments: by Automattic – 4.0.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25
WooCommerce: by Automattic – 6.4.1
WordPress Importer: by wordpressdotorg – 0.7
SiteGround Central: by SiteGround – 2.0.4
WPForms Lite: by WPForms – 1.7.3
YITH WooCommerce Compare: by YITH – 2.13.0
YITH WooCommerce Quick View: by YITH – 1.14.0
YITH WooCommerce Wishlist: by YITH – 3.8.0

### Inactive Plugins (3) ###

Contact Form 7: by Takayuki Miyoshi – 5.5.6
eCommerce Extra Plugin: by Ceylon Themes – 0.0.6
LiteSpeed Cache: by LiteSpeed Technologies – 4.6

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #301 - /checkout/terms-and-conditions/

### Theme ###

Name: eCommerce Plus
Version: 1.4.2
Author URL: https://ceylonthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: ecommerce-plus/woocommerce/content-product.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://flourishvail.com
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? No

### Store Setup ###

Country / State: United States (US) — Colorado

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Cash on delivery: products
Stripe: products
refunds
tokenization
add_payment_method

### WooCommerce Payments ###

Version: 4.0.0
Connected to WPCOM: Yes
Blog ID: 204502600
Account ID: acct_1KktSU2EDPZbgs23

### Action Scheduler ###

Complete: 181
Oldest: 2022-03-23 19:39:01 -0600
Newest: 2022-04-19 12:31:57 -0600

Pending: 7
Oldest: 2022-04-19 12:41:12 -0600
Newest: 2022-04-23 10:39:01 -0600

### Status report information ###

Generated at: 2022-04-19 12:32:00 -06:00

    Hello,

    Page does not contain the [woocommerce_my_account] shortcode.

    Thanks for sending the system status report. Since the error is being displayed on your System Status report, you can try the workaround explained in this other forum thread below:

    https://www.ads-software.com/support/topic/my-account-page-20/

    Let us know if this worked for you. Thanks.

    Thread Starter flourishvail

    (@flourishvail)

    This took care of the problem on the status page. Does it matter that my “my account” in my menu still brings me to the old my account page? I made them slightly different so I could tell them apart.

    Mirko P.

    (@rainfallnixfig)

    Hi @flourishvail,

    This took care of the problem on the status page

    Glad to hear it. Thank you for letting us know.

    Does it matter that my “my account” in my menu still brings me to the old my account page?

    The menu link points to https://flourishvail.com/my-account/ which looks like the correct link. If you have created more than one “My Account” page you might want to select the one you want to use in WooCommerce → Settings → Advanced → Page setup. You can find more information on this page – https://woocommerce.com/document/woocommerce-pages/#tell-woocommerce-what-pages-to-use.

    Cheers.

    Thread Starter flourishvail

    (@flourishvail)

    Thanks for the help!

    Mirko P.

    (@rainfallnixfig)

    You’re welcome! If you have more questions I recommend creating a new topic.

    Have a nice day ahead!

Viewing 7 replies - 1 through 7 (of 7 total)
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