Page freeze on filtering

  • Resolved compito

    (@compito)


    2 years, 12 months ago

    Hi,
    We are using free version of Ajax Product Filter, and we have an issue with page freezing when filters are applied first time. No scrollbars or any other means of navigation are available (pgup/down, mouse scroll, etc.), even tho there is more content on the page.
    On reload the page works fine with all filter parameters applied. Where can we get support or find a solution for that?

    Thanks,
    Damir

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter compito

    (@compito)

    We are using Flatsome theme with filter in Off-canvas mode, if it’s of any importance.

    Plugin Support Pablo Pérez

    (@pperez001)

    Hi,

    Unfortunately I wasn’t able to replicate your issue in the page you posted, is it a particular filter that cause the problem?

    I look forward to your reply.

    Have a good day.

    • This reply was modified 2 years, 12 months ago by Pablo Pérez.
    Thread Starter compito

    (@compito)

    Hello Pablo, thanks for your time.
    It turned out to be an issue with the theme, so we have solved it already.

    Have a great day,
    Damir

    Plugin Support Alessio Torrisi

    (@alessio91)

    Hi there,
    we’re happy to see that your problem is fixed now.
    Don’t hesitate write us whenever you want.

Viewing 4 replies - 1 through 4 (of 4 total)
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