Page is jump when using flip box

Hi @mstudioil,

Greetings. Really sorry to hear that you’re experiencing issues using Flip Box widget.

I have tried to check your provided page URL but your page is not working, as you can see: https://d.pr/v/DkelB2, also tried to recreate the issue on my end but wasn’t able to find this unusual issue on my end, have a look here please: https://d.pr/v/KdTpDx

It would be helpful if you could share us a screen-recording of your issue, and also provide the active issue page URL again so that we can investigate it properly.

In the meantime, I suggest please make sure that you’re using the latest verison of our EA plugin with latest Elementor also. You can also check by regenerating assets from both Essential Addons & Elementor. Check these screenshots: https://d.pr/i/iBccDw, https://d.pr/i/N6WC1d

Looking forward to hearing from you soon.

Thanks for your patience!

I using flipbox below other flipbox

The URL is working for me.

Here link to screen recoding https://streamable.com/ivgkuh

Hi @mstudioil

I’m able to check your provided test page link. I have checked but didn’t get any kinda unusual movement when I was checking all the flip boxes, as you can see here: https://d.pr/v/lr051d

Could you please check again from any different devices & also from any other browsers? And let us know please.

Thank you!

Hi?@mstudioil,
Greetings. Hope you are doing well.

We haven’t heard from you since then. Can you please inform me whether the issue mentioned above is already fixed or not?

Let us know the update.

Thank you.
Have a good day!

Issue is not fixed, I still having these jumps

Hi?@mstudioil,

It seems like a caching issue on your browser. I have checked from multiple browsers and found that the Flipbox is working well without any issues. Please check this screencast: https://d.pr/v/NTNEir

Please check once by clearing the browser cache by pressing (ctrl/cmd+shift+R) or from the incognito mode of the browser or another browser.

Thank you.

I think I didn’t explain myself right, place the mouse cursor in the gap between the top left flip and bottom left flip and use the mouse wheel to move up and down fast, like on video I added before

Hi mstudioIL,

Thanks for sharing the details. I have checked this once again according to your suggestion – placed the mouse cursor in the gap between the top left flip and bottom left flip and used the mouse wheel to move up and down fast like in the video you added before. But didn’t find such a page jump issue.

Please check this screencast: https://d.pr/v/uiCYpP

Thank you.

Can you trying to move faster? I don’t understand where is the problem, I tried again and still having the problem, I place the cursor on the top left flip and scroll down and up with the mouse wheel and the page still jump

Hi @mstudioil,

I did the same as you suggested. I have checked from multiple browsers (Google Chrome, Firefox, and Safari) and found that the?Flipbox?is working well on all browsers without any issues. Please check this screencast:?https://d.pr/v/1sMgXy

Will you please check once by clearing the browser cache by pressing (ctrl/cmd+shift+R) or from the incognito mode of the browser or another browser?

Thank you.

I just the link on incognito?in Chrome and still having this problem

Hi mstudioIL,

Thanks for letting us know the update. It seems like an unusual issue that we didn’t find out on our end after checking several times. You already checked the screencasts also that I found on my end.

Actually, we need to investigate this issue deeply. I request you to?contact us here?directly so that we can check the issue deeply and assist you.

Hope to hear from you.
Thank you.

I sent a message
Thanks

Hi?mstudioIL,

Thanks for contacting us. We found your message from your end and responded. Please check once from your end. We will discuss this in the message and look into your issue.

Thank you.