Page isn’t working after File Scan error was deleted

  • Resolved 21058design

    (@21058design)


    4 years, 7 months ago

    Hi guys,

    I’ve just used your tool for the first time. After the first scan there was a file scan issue detected. As a solution your tool recommended to delete the file (just a few lines of code) as it was a possible security risk. In the notification it said my wordpress installation doesn’t seem to use this file and therefore it should have no impact if it was deleted. After I clicked on “Delete” this site isn’t working anymore!! :(( It’s a clients website I need to get it back up as soon as possible.

    Here is the error message:
    This page isn’t workingwww.amr-solutions.de is currently unable to handle this request.
    HTTP ERROR 500

    Please HELP!

    Thanks,
    Vivien

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hello @21058design

    I hope you’re well today!

    Defender doesn’t automatically delete files mostly because of the risk of issues like that. Theoretically, it gives an accurate recommendations but

    – there’s always a chance that the setup was a bit (or quite a lot) customized and is far enough from standard installations so Defender cannot know that a given file is actually really required

    – there’s also a good chance that while a given file was e.g. malicious, the infection is/was so wide-spread or so “tricky” that removing one file breaks other malicious code

    However, I’m afraid I can’t tell much more about this specific case without knowing what was the file, where it was located and what was inside it. Did you, perhaps, made some copy of that file or at least noted down/made a screenshot of the message that Defender gave about that file – along with the code it reported?

    Such details would help a lot in finding out why removing it broke the site.

    Kind regards,
    Adam

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @21058design

    It’s been a while since we’ve heard back from you, so I’m marking this topic as resolved. Feel free to post back any updates and we’ll carry on troubleshooting.

    Take care,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)
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