• Resolved docdoc

    (@drosengarden)


    I spent a good amount of time troubleshooting my own site and also using Google to find a solution. I was unable to correct the problem on my own, but I do have specific detail after the troubleshooting.

    When I manually create an order using WooCommerce (from my admin login), I am able to successfully create an order if I enter nothing (default entries upon add order). I can also add order if I enter the customer info, payment type, customer notes, etc. I can also update an order if I do the same.

    The problem seems to start when I add product. If I create order (or try to update an existing order) after adding a product, I am presented with “Oops! That page cannot be found” (basically a 404 error). The same result occurs if I try to update an existing order and add product.

    Bottom line is I can create and update orders just so long as I do not add product. As soon as add product is part of the entry, I get the 404.

    Please help!

    Here is the system status per the rules for posting here:

    
    ### WordPress Environment ###
    
    Home URL: https://rosecellular.com
    Site URL: https://rosecellular.com
    WC Version: 3.2.4
    Log Directory Writable: ?
    WP Version: 4.9
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ? 5.5.38 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 16 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    Max Upload Size: 16 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.2.4
    WC Database Prefix: wp8x_
    MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 1.53MB
    Database Data Size: 1.26MB
    Database Index Size: 0.27MB
    wp8x_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB
    wp8x_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB
    wp8x_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp8x_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp8x_abj404_logsv2: Data: 0.00MB + Index: 0.01MB
    wp8x_abj404_redirects: Data: 0.00MB + Index: 0.01MB
    wp8x_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp8x_comments: Data: 0.00MB + Index: 0.01MB
    wp8x_links: Data: 0.00MB + Index: 0.00MB
    wp8x_options: Data: 0.82MB + Index: 0.08MB
    wp8x_postmeta: Data: 0.11MB + Index: 0.07MB
    wp8x_posts: Data: 0.15MB + Index: 0.03MB
    wp8x_termmeta: Data: 0.00MB + Index: 0.01MB
    wp8x_terms: Data: 0.00MB + Index: 0.01MB
    wp8x_term_relationships: Data: 0.00MB + Index: 0.00MB
    wp8x_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wp8x_usermeta: Data: 0.01MB + Index: 0.01MB
    wp8x_users: Data: 0.00MB + Index: 0.01MB
    wp8x_wpml_mails: Data: 0.09MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 24
    customize_changeset: 14
    feedback: 2
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 34
    page: 7
    post: 3
    product: 10
    product_variation: 2
    revision: 29
    shop_coupon: 1
    shop_order: 29
    wpmm_theme: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ?
    
    ### Active Plugins (9) ###
    
    404 Solution: by Aaron J – 2.3.0
    Payment Gateway Based Fees and Discounts for WooCommerce: by Algoritmika Ltd – 2.3.1 – Not tested with the active version of WooCommerce
    Jetpack by WordPress.com: by Automattic – 5.5
    PayPal for WooCommerce: by Angell EYE – 1.4.6.7
    Pfand (Deposit) for WooCommerce Products: by Nerdissimo – 2.0.0 – Not tested with the active version of WooCommerce
    WooCommerce Cart Tab: by jameskoster – 1.1.1 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.8.3 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.4
    WP Mail Logging: by Christian Z?ller – 1.8.3
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #24 - /
    Cart: #25 - /cart/
    Checkout: #26 - /checkout/
    My account: #27 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.2.5
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    

    [ Please do not bump. ]

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @drosengarden!

    Could you please test to see if there is a plugin conflicting with WooCommerce? Please make sure you have a back up of your site, everything is updated, then deactivate all plugins except for one – WooCommerce? If you can create an order with product correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging (https://www.ads-software.com/plugins/wp-staging/). This creates a copy of your live site where you can make tests without affecting your live site.

    Thanks!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Page not found after manual Create Order when Product Item added’ is closed to new replies.