Page not found error

  • Resolved vcugreg

    (@vcugreg)


    1 year, 1 month ago

    We have the the pro version of your plugin and recently we get a “Page not found” error on our events page. The strange thing is, to fix it we have to go to the plugin settings panel and hit save. On page refresh, the events load and there’s no longer a page not found error. I’ve followed your cache knowledge base and added all links to cache exemption, but it has not fixed the issue. We have to do this process every day. At the start of the next day, the “Page not found” error appears and we then have to go into The Events Calendar settings panel, hit save changes (without changing anything) and then the page loads correctly with our events.

    Very frustrated that we’ve paid for the pro version of your plugin and it doesn’t seem to consistently work. Please help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @vcugreg,

    Thanks for getting in touch with us.

    Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

    One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

    I’d be closing this thread, and we’d be glad to help you out on our HelpDesk. This is for us to follow WordPress Forum Guidelines regarding premium plugins.

    Thank you.

    Plugin Support Darian

    (@d0153)

    Hi @vcugreg

    Thanks for your message. Unfortunately, we cannot provide support in this forum for premium users.

    For us to help you better, please open a Support Ticket on our Help Desk.

    You’ll hear from one of my colleagues soon!

Viewing 2 replies - 1 through 2 (of 2 total)
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